Operations Specialist
CurrentOrganization of support (tickets/emails) and approval of albums from priority artists, supervising whether the operational support is being provided correctly and within the deadline and in compliance with the rules of digital music platforms and ONErpm.Communicating with digital music platforms and other company departments to resolve issues regarding content deliveries and status, as well as access, corrections, and profile checks of signed accounts.Providing technical support, guiding and training users in the use of software offered by the company;Consult about ONErpm services, support artists with signed accounts regarding access and exploitation of the account.