Dilene Van Den Berg Email and Phone Number

 All Accounts – Debtors / Creditors / Financial statements Purchasing  HR duties Payroll  General office admin

CLIENT SATISFACTION  Develop relationship with contact person Regular communications with client Manage client needs Attention to detail Implement cleaning plan to client satisfaction Manage complaints and follow up Feedback to client regarding complaints Feedback to Operations Manager Inspect cleaning standards Report maintenance related issues Adhere to client’s house rulesPROFITABILITY  Control of direct expenses: -Cleaning materials and consumables -Vehicle usage (where applicable) Control labour, replacement, overtime and leave Control of other costs (i.e. administrative costs)HUMAN RESOURCES  Industrial Relations Manpower development – on the job training Communication with staff  Performance evaluation  Register administration  Payroll administration  Payroll queries  Management of Supervisor’s and cleaners Adherence to company policy and procedures Assistance in implementation of the Employment Equity Act. Accountability for WCA claims EQUIPMENT  Equipment availability and control Equipment condition and safe Equipment stock take monthly according to asset register Report faulty equipmentIMAGE Uniforms and dress code Condition of vehicle (where applicable) Appearance of equipment, storeroom and officeSAFETY Safety operating procedures Equipment safety inspection  Safe storage of chemicals Implement Health & Safety Committee for 44 and more staff members in compliance to OHS Act) Adhere to Infection Control StandardsINNOVATION  New ideas and methods Productivity

• Devising and maintaining office systems, including data management and filing;• Arranging travel, visas and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations;• Screening phone calls, enquiries and requests, and handling them when appropriate;• Meeting and greeting visitors at all levels of seniority;• Organising and maintaining diaries and making appointments;• Dealing with incoming email, faxes and post, often corresponding on behalf of the manager;• Taking dictation and minutes;• Carrying out background research and presenting findings;• Producing documents, briefing papers, reports and presentations;• Organising and attending meetings and ensuring the manager is well prepared for meetings;• Liaising with clients, suppliers and other staff.• Carrying out specific projects and research;• Responsibility budgets;• Taking on some of the manager's responsibilities and working more closely with management;• Deputising for the manager, making decisions and delegating work to others in the manager's absence;• Ordering of employees cell phones through the MTN system.• Stock Control and Inventory control – To show how many stock is available and keeping track of stock

Credit Control Clerk• Supervise administration of all account payable orders, invoices.• Ensure data accuracy and timeliness.• Ensure effective administrative systems and smooth operation of the trade creditors department.• Speedy and effective respond to all queries or problems regarding account payments submitted from internally and by external suppliers.• Investigation into errors and potential problems that may occur during account payment process.• Prepare reports and queries of account payments.• Ensure that all records are easily accessible and effectively filed.• Analyze reports, data and system for accuracy.• Scrutinize list of invoices and all payments process for validity.• Liaise and communicate with stores and buying departments.• Liaise and communicate with suppliers to resolve outstanding issues.• Performing and clearing invoice receipt reconciliation.

Accounts Clerk• Receive and scrutinize invoices for technical correctness.• Check accuracy of invoice calculations.• Ensure that invoices are authorized for payment.• Ensure that correct orders & other necessary documentation are attached to the invoice.• Finalized all queries for payment before the due date.• Compile payment voucher according to invoice & charge the correct account.• Payments of creditors via cheque.• Print and scrutinize payment remittances & accepted journals.• Record all payments in memo cash book.• Send payment through for final authorization & release.• Filing of finalized payments & remittances for future reference.• Print and file final audit report of released payment.• Perform reconciliation for the various trading partner accounts.