Dilhia Johnson Email & Phone Number

In my 13 year tenure in customer service, I refined my technical expertise and gained managerial experience through special assignments in new product integration & chronic care, as well as being promoted to Customer Care Manager. I currently hold the position of Client Support Coordinator at Oath Law. Prior to my current role, I held several positions within the company. As a Case Manager, I developed skills on how to build rapport not only with external customers but internal. I promoted to Team Manager directly before the AT&T acquisition of Directv, in which I displayed agility through change. My practice of proactively seeking feedback from peers and the frontline has contributed to my exceeding expectations and delivering positive performance results in my current role. Additionally, building transparent relationships and communication skills has enabled me to develop strong working relationships with both leadership and peers, resulting in positive outcomes across the entire enterprise.As a Team Manager, I sought to improve my data driven decisions, resulting in joining the New Hire Project Team. I strategically lead each new hire by utilizing their learning and social styles, resulting in positive employee engagement and performance movement. Based on performance trends, I provided direct feedback to help develop agent’s knowledge of products and customer service skills that empower them to meet performance expectations.