Li Di Email & Phone Number

Shanghai, China

Shanghai City, China

Mainly responsible for the management of client relationship and contract delivery of outsourcing management to end user customers, activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, customer satisfaction management, contract commitments delivered within cost targets, and daily jobs include: • Acts as the principal client contact, managing the relationship to ensure customer satisfaction• Partners with clients to provide product/service solutions, problem resolution and to develop new business• Plans, manages, and controls the day-to day activities of the team that provides operational support for business unit • Establishes operational objectives and work plans, and delegates assignments to subordinate managers.• Develop and subsequently implement new projects, policies and procedures for the department to meet specific goals.• Multiple project management, including project estimation, project planning, project delivery, overall control project progress, quality and risk• Formulates and implements procedures on operational processes; ensures operations' effective achievement of objectives.• Prepares related reports and audits current procedures to monitor efficiency of operations.• Analyzes client’s needs and makes recommendations of additional product/services • Analyzes workflow and assignments to ensure efficient and cost effective operations, develops/implements process and service improvements as needed• Provides regular updates to senior management regarding client issues, budgets, etc.• Team building, develop internal training plan to ensure team members are fully developedDelivered Projects：1） SSDT APS/MES integration project2） VLS WMS project 3） Smart Community project4） Shanghai BOYOL Warehouse visual/UI project5） Smart Transport project6） Charge Pile Operation Management project7） Educational Administration Platform project8） Smart Campus project

Shanghai City, China

Mainly focus on business analysis, solution designing, project management, service delivery management, datacenter operation, supporting tools development and IT management consulting/implementing, and daily jobs include: • Develop IT service delivery process, operation specification and standard, lead the team to complete delivery and acceptance • Communicate and coordinate with other technical team and customers to ensure the quality of service delivery• Project management, including project estimation, project planning, project delivery, overall control project progress, quality and risk, including Cloud and Virtualization projects• Organize and coordinate the major technical and business problems in the project, provide relevant guidance and training for the project members • Project team building, develop internal training plan to ensure team members are fully developed• Data-center and IT production operation governance• Guide and manage team members to provide stable and reliable IT services to users according to SLA/KPI• Testing management delivery, including build up testing standards and quality management mechanism, organize the test plan and test case, assigning test tasks and monitor the testing progress• Contract and supplier management• IT management consulting and implementing• IT operation process designing and optimizing to enhance IT maturity• Assist business department to expand the business and provide pre-sales support

Shenzhen, Guangdong, China

Mainly involve with IGA EMEA (Europe, Middle East, Africa) solution design, project management, site engineering management, and daily jobs include:• IGA EMEA Monitoring, Storage, Security solution designing• IGA ITM/TSM/TAM/Inventory/TWS project implementation and operation governance• IGA CRM HACMP project implementation and operation governance• Jiangsu Agricultural Bank ITM upgrading project implementation • Project management, including project estimation, project planning, project delivery and overall control project progress, quality and risk• Provide pre-sales and consulting support for IBM .COM sales team

Guangzhou, Guangdong, China

• Focus on marketing requirements and technical assistance backup to sales team, acceptance test with every major upgrading to the customer• Providing pre-sale consultation for sales, providing formal training for customer and customized clients application software• IBM Tivoli/Lotus/DB2/Websphere software project implementation, and provide technical support• Project management, including project estimation, project planning, project delivery and overall control project progress, quality and risk

Guangzhou, Guangdong, China

• Provide pre-sales/post-sales support for Banking Middle Business service and China Mobile• Coding on fingerprint verify system and provide pre-sales/post-sales support for Agricultural Bank of China