Handling Australian accounts in terms of there business development and in terms of there purchases of any hardware and software sales which is considered as best for there business

• Handling Australia Clients in terms of their hardware and software and suggesting best things for their business • Deftly conducted meeting with Associates and Sr. Associates to review their performance on a regular basis• Developed effective reporting strategies and training team members to achieve the bottom line results• Accountable for solving queries and verifications of the team members, also assist them on any queries whilst on calls• Keep a track of all the updates and process changes and ensure that the agents are aware of them• Member of the core team that brought about reward and recognition programs at the work place

• Accountable for providing support for US, UK, Australia and Canada based customers Dexterous in effective management of customer relation operations and ensuring maximum customer satisfaction through providing quality service and ensuring adherence to service quality norms• Monitor refund calls and provide feedback to agents, also handle escalations calls when required.• Developed and implemented an advanced on-board sales training process. Coached individual sales representatives to improve sales and quality performances.• Accountable for solving queries and verifications of the team members, also assist them on any queries whilst on calls• Keep a track of all the updates and process changes and ensure that the agents are aware of them

• Provide offshore customer service support for an eminent phone service provider company in US.• Provide offshore technical support for a renowned broadband service provider company in US.• Provide input into process improvement opportunities. • Support and sustain a positive work environment that fosters team performance through own work and behavior.