Dilip Krishnan Email & Phone Number

Bengaluru, Karnataka, India

• Process Optimization and Documentation: Spearheaded the identification of operational gaps in existing processes within a recently migrated SaaS-based banking product. Streamlined and optimized workflows, creating comprehensive process documentation to ensure operational efficiency and consistency.• Continuous Improvement Initiatives: Led cross-functional teams to identify areas requiring improvement and implemented data-driven strategies to enhance service quality. Proactively initiated… Show more • Process Optimization and Documentation: Spearheaded the identification of operational gaps in existing processes within a recently migrated SaaS-based banking product. Streamlined and optimized workflows, creating comprehensive process documentation to ensure operational efficiency and consistency.• Continuous Improvement Initiatives: Led cross-functional teams to identify areas requiring improvement and implemented data-driven strategies to enhance service quality. Proactively initiated and executed process improvements to drive customer satisfaction and operational excellence.• Report Generation and Insights: Designed and generated insightful reports for senior management, providing visibility into existing processes, key performance indicators (KPIs), and service excellence metrics. Presented data-driven recommendations for continuous improvement.• Documentation and Standardization: Developed and maintained detailed process documentation, ensuring clear guidelines and standard operating procedures (SOPs) for various teams. Facilitated cross-functional collaboration by promoting adherence to standardized processes.• Stakeholder Collaboration: Collaborated closely with internal stakeholders, including product development, customer support, and project teams, to align service excellence goals with company objectives. Fostered a culture of service excellence across the organization Show less

Bengaluru, Karnataka, India

- Champion delivery of IT Service Management & cloud solutions for Unisys global clients with creative end-to-end integrated cloud & IT Service Management solutions.- Build market competitive compound offerings spanning infrastructure, Platform, and Application Services for Hybrid Cloud & Public Cloud.- Lead GTM, enablement, and growth plans for new offerings across industries and practices.- Define roadmap for implementing sub offerings and PLM deliverables- Design new… Show more - Champion delivery of IT Service Management & cloud solutions for Unisys global clients with creative end-to-end integrated cloud & IT Service Management solutions.- Build market competitive compound offerings spanning infrastructure, Platform, and Application Services for Hybrid Cloud & Public Cloud.- Lead GTM, enablement, and growth plans for new offerings across industries and practices.- Define roadmap for implementing sub offerings and PLM deliverables- Design new solutions to address a business & Market needs while working alongside business stakeholders, potential users, and technical experts to refine that concept- Spearhead and manage content strategy for Live Demonstrations and Professional videos harnessing strategy, digital and brand design, compelling content, and technology.- Build, lead, and review the work of the creative team in the production of cloud marketing collaterals- Develop materials and environments necessary to demonstrate Portfolio offering solutions- Achieve end to product Life cycle testing/validation post every release in the demonstration environment- Create and develop multimedia video content for customer stories, internal company announcement videos, external promotional social videos, product marketing videos, corporate training, and other enterprise-wide projects Show less

· Manage the operational delivery of IT Service Management services.· Maintain the SLA and KPI for the clients through monthly reviews with the Client Key Stakeholders· Owner of Change and Configuration Management Processes from Accenture’s end. Define and roll out OLAs in line with the agreed SLAs· Manage the CMDB and ensure all the configuration items are controlled and that accurate and reliable information are available when needed· Work on Service Improvement Plans. Manage… Show more · Manage the operational delivery of IT Service Management services.· Maintain the SLA and KPI for the clients through monthly reviews with the Client Key Stakeholders· Owner of Change and Configuration Management Processes from Accenture’s end. Define and roll out OLAs in line with the agreed SLAs· Manage the CMDB and ensure all the configuration items are controlled and that accurate and reliable information are available when needed· Work on Service Improvement Plans. Manage end to end CSIP cycle until the ideas are implemented for the respective services· Identify automation opportunities to increase operational efficiencies Show less

Bangalore

- Ensured the CMDB has current and projected asset information to assist in making informed financial procurement decisions- Established procedures for determining hardware and software system requirements- Developed and implemented procedures for tracking assets to oversee quality control throughout the asset lifecycle- Prepared SLA reports and published them to the stakeholders; took necessary action to fix discrepancies, if any- Suggested recommendations for Service… Show more - Ensured the CMDB has current and projected asset information to assist in making informed financial procurement decisions- Established procedures for determining hardware and software system requirements- Developed and implemented procedures for tracking assets to oversee quality control throughout the asset lifecycle- Prepared SLA reports and published them to the stakeholders; took necessary action to fix discrepancies, if any- Suggested recommendations for Service Improvement Plans (SIPs) to ensure overall operational excellence Show less

Bca, Computer Science

B.C.A