Dilip Krishnan Email & Phone Number

Bengaluru, Karnataka, India

• Process Optimization and Documentation: Spearheaded the identification of operational gaps in existing processes within a recently migrated SaaS-based banking product. Streamlined and optimized workflows, creating.
• Continuous Improvement Initiatives: Led cross-functional teams to identify areas requiring improvement and implemented data-driven strategies to enhance service quality. Proactively initiated… Show more
• Continuous Improvement Initiatives: Led cross-functional teams to identify areas requiring improvement and implemented data-driven strategies to enhance service quality. Proactively initiated and executed process.
• Report Generation and Insights: Designed and generated insightful reports for senior management, providing visibility into existing processes, key performance indicators (KPIs), and service excellence metrics..
• Documentation and Standardization: Developed and maintained detailed process documentation, ensuring clear guidelines and standard operating procedures (SOPs) for various teams. Facilitated cross-functional.
• Stakeholder Collaboration: Collaborated closely with internal stakeholders, including product development, customer support, and project teams, to align service excellence goals with company objectives. Fostered a.

Bengaluru, Karnataka, India

- Champion delivery of IT Service Management & cloud solutions for Unisys global clients with creative end-to-end integrated cloud & IT Service Management solutions.- Build market competitive compound offerings spanning infrastructure, Platform, and Application Services for Hybrid Cloud & Public Cloud.- Lead GTM, enablement, and growth plans for new.

· Manage the operational delivery of IT Service Management services.· Maintain the SLA and KPI for the clients through monthly reviews with the Client Key Stakeholders· Owner of Change and Configuration Management Processes from Accenture’s end. Define and roll out OLAs in line with the agreed SLAs· Manage the CMDB and ensure all the configuration items.

Bangalore

- Ensured the CMDB has current and projected asset information to assist in making informed financial procurement decisions- Established procedures for determining hardware and software system requirements- Developed and implemented procedures for tracking assets to oversee quality control throughout the asset lifecycle- Prepared SLA reports and published.

Bca, Computer Science

B.C.A