Dilip Kumar Email & Phone Number

New Delhi, Delhi, India

• Developed and managed a sales pipeline that tracked customer information and sales activities• Developed and maintained relationships with key customers, resulting in increased sales and customer loyalty• Negotiated mutually beneficial contracts with key clients that generated an additional in revenue• Assessed customer feedback to identify areas of improvement and address customer concerns• Analysed competitor's products and services to develop effective sales strategies• Working closely with colleagues to identify new business prospects and cross-selling & range-selling products.• Performed monthly sales forecasting & competitive analysis to determine key strategic focus• Leveraged key analysis, insights & team approach to drive organizational improvements and implementation of best practices in sales & marketing• Devised and executed a robust key account management and shopper strategy for target accounts• Devised comprehensive business plan for the region including Key Accounts Strategy, Volumes, Business Forecasts, Budgets/Cost Management & Control, sales pipeline• Negotiated pricing and contractual terms, delivery/invoicing of forecasted revenue within the region

New Delhi Area, India

• A result-oriented professional of catering Portfolio, Customer Relationship Management, Project Handling, Compliance reviews, Customer Service, Mentoring & Leadership and Business & Revenue Growth across IoT /SaaS based technical accounts• Setting the milestones while managing risks, coordinating with the customer and various internal teams to seamlessly deploy the product in the field within the stipulated time.• Leading the post-sales effort in building Enterprise Success Programs through which delivering consistent value to our customers• Exhibited excellence in executing tasks such as contributing to sales, onboarding & training clients, and minimizing churn• Proven capabilities in monitoring delivery of high-quality customer experience, elevating customer satisfaction while adhering to SLAs and managing cost-effective operations• Engaging with the customer through all phases of the project, ensuring customer satisfaction through timely communication, ensuring delivery of deliverables within communicated time frames.• Building and sustaining customer relationships while driving the adoption and expansion of the IoT platform in order to exceed our revenue goals• Ensuring smooth functioning of the deployed solutions and quick redressal of issues with the help of internal operation team within pre-defined SLAs. • Working closely with Account Manager to establish and build long-term business relationships within designated accounts• Exceptional work ethics and capabilities to multitask; an effective communicator with excellent relationship building skills

New Delhi Area, India

• Developed a detailed work plan to accomplish the assigned projects; determined the objectives, resources & measures upon which the project will be evaluated at its completion• Oversaw site expenses, material management, and quality work was executed• Increased & sustained customer satisfaction rate and ensured acquiring repeat business through a relentless pursuit of resolutions to problems arising from the clients• Established & maintained productive working relationships with staff to resolve operational difficulties• Promoted an interdisciplinary and collaborative approach to customer service provision• Minimized errors & maximized customer satisfaction by maintaining regular contact with clients and identified opportunities to deliver added value to client relationship

New Delhi Area, India

• Working closely with BSES, Delhi(as a partner) to achieve our sales target Exploring lead to increase the pipeline• Developed content such as case studies, white papers, and webinars that positioned the product as the industry leader• Arranging event/workshop to help in the marketing activities Exploring our business in the Gov. sector and other BSES clients• Developed and maintained relationships with key stakeholders to facilitate sales and identify new business opportunities• Generated leads through a targeted email campaign and other activities