Dilip Kumar Email & Phone Number

New Delhi, Delhi, India

• Developed and managed a sales pipeline that tracked customer information and sales activities
• Developed and maintained relationships with key customers, resulting in increased sales and customer loyalty
• Negotiated mutually beneficial contracts with key clients that generated an additional in revenue
• Assessed customer feedback to identify areas of improvement and address customer concerns
• Analysed competitor's products and services to develop effective sales strategies
• Working closely with colleagues to identify new business prospects and cross-selling & range-selling products.

New Delhi Area, India

• A result-oriented professional of catering Portfolio, Customer Relationship Management, Project Handling, Compliance reviews, Customer Service, Mentoring & Leadership and Business & Revenue Growth across IoT /SaaS.
• Setting the milestones while managing risks, coordinating with the customer and various internal teams to seamlessly deploy the product in the field within the stipulated time.
• Leading the post-sales effort in building Enterprise Success Programs through which delivering consistent value to our customers
• Exhibited excellence in executing tasks such as contributing to sales, onboarding & training clients, and minimizing churn
• Proven capabilities in monitoring delivery of high-quality customer experience, elevating customer satisfaction while adhering to SLAs and managing cost-effective operations
• Engaging with the customer through all phases of the project, ensuring customer satisfaction through timely communication, ensuring delivery of deliverables within communicated time frames.

New Delhi Area, India

• Developed a detailed work plan to accomplish the assigned projects; determined the objectives, resources & measures upon which the project will be evaluated at its completion
• Oversaw site expenses, material management, and quality work was executed
• Increased & sustained customer satisfaction rate and ensured acquiring repeat business through a relentless pursuit of resolutions to problems arising from the clients
• Established & maintained productive working relationships with staff to resolve operational difficulties
• Promoted an interdisciplinary and collaborative approach to customer service provision
• Minimized errors & maximized customer satisfaction by maintaining regular contact with clients and identified opportunities to deliver added value to client relationship

New Delhi Area, India

• Working closely with BSES, Delhi(as a partner) to achieve our sales target Exploring lead to increase the pipeline
• Developed content such as case studies, white papers, and webinars that positioned the product as the industry leader
• Arranging event/workshop to help in the marketing activities Exploring our business in the Gov. sector and other BSES clients
• Developed and maintained relationships with key stakeholders to facilitate sales and identify new business opportunities
• Generated leads through a targeted email campaign and other activities