Dilip Kumar D Email & Phone Number

Mumbai Metropolitan Region

Manage to the objectives and plan by thorough risk, issue and change managementMonitor and control the work to ensure that the project/work stream remains on track and in controlA working location close to InfoPark as well as remote working (home office) optionDevelop objectives, phasing and content of the project/work stream to deliver on the business.

Bengaluru Area, India

Currently leading a 12 member team offshore from a customer location. Team supports an IWAN AND SD-WAN Environment with Cisco SD-WAN (Viptela) being deployed at Client offices. activities involve troubleshooting/implement changes to resolve issues/Vendor Engagements/etc. Daily responsibilities include reporting back to Global WAN Team on the customer side.

Bengaluru Area, India

• CLIENT –Vodafone and Avaya Tasked with handling Data Centre transformation projects in the sphere of virtualization, DB upgrades and migrations with a project budget of ~$1million. Three major focus areas are as.
• Working closely with Clients on the requirement and managing Escalations.
• Responsible for the restoration of services impacted by understanding the Business Impact caused by the unavailability of respective services.
• Chair all Major Incident meetings in the shift, driving technical teams for the solution and ensuring the Impact is negotiated as soon as possible and provides real-time updates to Business Leaders in the Project.
• Responsible for preparing Incident Reports for the shift.
• Report Incident Status to the Service Management Team.

• Working closely with Clients on the requirement and managing Escalations.
• ITIL trained.
• Manage Domain environment for two sites through remote support (Team Viewer, VNC)
• Manage shared folder and devices through permission
• Mail Clients configuration backup &Troubleshooting (MS Outlook, Outlook Express)
• Data Backup of all users,

Bengaluru Area, India

• Administration and maintenance of Avaya Aura products, S87XX, S88xx series Media Server, G700, G450 MG, LSP & ESS servers.
• Administration & maintenance of Avaya (4621 series) IP phones.
• Regular ticket updates according to issue status, user updates and if vendor involve then regular follow up with vendor to fix the issues
• Have involved in core maintenance of the PBX, Modular Messaging, CMS, and Gateways such as reboot, configuring the MGC list for gateway registration purpose, patch up gradation and firmware up gradations.
• CMS (Sun Solaris Platform) Agent Id creation, Report generation & Backups
• Configuring the VDNs & Vectors for call routing and processing.