Dilip Kumar D Email & Phone Number

Mumbai Metropolitan Region

Manage to the objectives and plan by thorough risk, issue and change managementMonitor and control the work to ensure that the project/work stream remains on track and in controlA working location close to InfoPark as well as remote working (home office) optionDevelop objectives, phasing and content of the project/work stream to deliver on the business case benefits, budget and timescalesResults orientation, effective time and task managementInterface and communicate with project team (Vendor and EY), management and stakeholdersManage the project closing and the handover to OperationsProvide quality assurance, work plan monitoring and updates to the project teamsManage and lead with the technical team all offshore decisions with our extended teamThe PM will manage all aspects of the Budget including external resources on the project and any CR related change that will impact the budgetPresent weekly status reports to the team and managementManage and coordinate/close all issues related to project delivery and scope/timelineWork with the functional and technical teams to confirm the solution architectureIdentify, track and mitigate all risksCapacity Planning (ensure best usage of the pool of resources we have in the hub by coordinating and helping in prioritising)Being responsible for Generating Demand (Marketing, Sales, SAP CRM Brand and Trade) functional areaOngoing production support to over 250 Finance/Accounting usersPlanning and keeping track of the projects’ schedulesSustain: support business by resolving system/process problems affecting operationsConstantly develop Super Users’ system and processes knowledge, and assess the results, support Super Users in conducting end-user trainingProviding financial estimates and risk analysis, suggesting contingency plans

Bengaluru Area, India

Currently leading a 12 member team offshore from a customer location. Team supports an IWAN AND SD-WAN Environment with Cisco SD-WAN (Viptela) being deployed at Client offices. activities involve troubleshooting/implement changes to resolve issues/Vendor Engagements/etc. Daily responsibilities include reporting back to Global WAN Team on the customer side on status/issues/challenges post migration from traditional WAN setup. Discussing and implementing changes with the migration team to mitigate issues. Liaising with the Build team to understand new implementation and circling back to this learning to the Operations Team to avoid any knowledge gaps/etc.Extensively liaising tools like NetMRI , IBM TIVOLI and NetBrain to discover/manage/troubleshoot. This includes coming up with complex topologies to emulate/describe a problem and possible RCA/CAs. Also using Thousand Eyes to monitor the Internet facing infrastructure and SD-WAN solution which leverages Internet as the underlying transport.Also supporting multiple Cloud LAN deployments like Aruba and Meraki. Serving as an escalation contact for complex network issues in this mixed vendor/technology environment to provide best user experience.Exploring automation options to ease the Incident/Change/Problem Management environment which will eventually lead to better service. Looking at RestConf/NetConf using the YANG framework to try and implement a solution which helps automating mundane tasks.Single point of contact for a two business units on the customer side to provide additional focus as they are Health and Aviation based and need additional focus considering their financial and regulatory requirements. Owner of monthly call and connects with the BU Leadership to make sure services are being rendered as desired.Along with the above new responsibilities also serving as an escalation contact for previous roles whenever peers need help.

Bengaluru Area, India

CLIENT –Vodafone and Avaya Tasked with handling Data Centre transformation projects in the sphere of virtualization, DB upgrades and migrations with a project budget of ~$1million. Three major focus areas are as follows• Application server virtualization• SQL server upgrade to 2014 and virtualisation• Oracle server upgrade to 10.0.x.x and virtualisationResponsibilities• Project management (End to End), co-coordination with multiple teams across UK and India• Resource estimation and allocation• Change, Risk and Stakeholder management• External vendor management and co-ordination• Working closely with Clients on the requirement and managing Escalations.• Responsible for the restoration of services impacted by understanding the Business Impact caused by the unavailability of respective services.• Chair all Major Incident meetings in the shift, driving technical teams for the solution and ensuring the Impact is negotiated as soon as possible and provides real-time updates to Business Leaders in the Project.• Responsible for preparing Incident Reports for the shift.• Report Incident Status to the Service Management Team.• Closely work with Change Management team regarding the latest status on the planned Changes.• Closely work with Problem Management Team• Manage a team of Specialists (150+ Engineers) who remotely manage network devices like routers, switches access points etc.

• Working closely with Clients on the requirement and managing Escalations.• ITIL trained.• Manage Domain environment for two sites through remote support (Team Viewer, VNC)• Manage shared folder and devices through permission• Mail Clients configuration backup &Troubleshooting (MS Outlook, Outlook Express)• Data Backup of all users,• Local and Network Printer configuration, troubleshooting.• Internet & LAN configuration, troubleshooting• Software troubleshooting update and patch installation• Manage Antivirus (Symantec, Avira )• Issue H/W, S/W and accessories to users. • Inventory management.• Data Cards configuration and troubleshooting. Vendor team in across globe-AT&T , Verizon.• Working on various user Escalation and supporting the customers on call.• Taking part in major day to day business related calls and discussing about Technical problem resolution.• Escalation Management, Change Management and Shift Management.• Working as Sr Associate Consultant for NTT data client in supporting the client telecom infrastructure.• Avaya Aura products ,S87XX, S88xx series Media Server, HP ProLiant DL300 Servers, G700, G450 MG, LSP & ESS servers.• Monitoring Technical alerts in Spectrum and troubleshooting issues.• Implementation of whole process requirements related to Voice & Telecom• Avaya PBX trunk checks generate daily alarm report to identify trunk failures & service affecting alarms.• Finding RCA for Backup failures.• Outages follow ups, notification, updates, Resolutions.• Contribution in scheduled power downs for graceful shutdown of voice equipment & health checks after power restored.• Coordination with Avaya Tier2 & Tier3 engineers for problem resolution.• Working on CM Versions 5.x and 6.x• Resolving technical issues by interacting with Avaya and Vendor team in across globe.• Work on Avaya Maintenance activity.

Bengaluru Area, India

• Administration and maintenance of Avaya Aura products , S87XX, S88xx series Media Server, G700, G450 MG, LSP & ESS servers.• Administration & maintenance of Avaya (4621 series) IP phones.• Regular ticket updates according to issue status, user updates and if vendor involve then regular follow up with vendor to fix the issues• Have involved in core maintenance of the PBX, Modular Messaging, CMS, and Gateways such as reboot, configuring the MGC list for gateway registration purpose, patch up gradation and firmware up gradations.• CMS (Sun Solaris Platform) Agent Id creation, Report generation & Backups• Configuring the VDNs & Vectors for call routing and processing.• Supporting for remote activities of servers Reboot, Power shut down and taking backups.• Installation & Basic Configuration of SIP Enablement Services with AACC 6.2• Installing, configuring & troubleshooting digital & IP phones.• Configuring the data modules, trunk groups / signaling groups, dial plan, route pattern, station features, feature access codes.• Reporting system configuration and taking backups.• Configuring and handling the trunks in Avaya switch