Dilip Kumar Dash Email & Phone Number

Gurgaon, India

LAB OPERATIONS-:Includes Client Service query resolving in related to Client Handling.Monitoring the Problem Samples formation in related to Client Centers & calling to the collection centers in related to their mistakes.Co-ordination with All India Sales and Collection Centers person for following of Lab-reports.Handling Satellite Labs query pertaining to the main lab reporting.Analyzing the Data and to work on it to minimize the mistakes.Monitoring the Error or… Show more LAB OPERATIONS-:Includes Client Service query resolving in related to Client Handling.Monitoring the Problem Samples formation in related to Client Centers & calling to the collection centers in related to their mistakes.Co-ordination with All India Sales and Collection Centers person for following of Lab-reports.Handling Satellite Labs query pertaining to the main lab reporting.Analyzing the Data and to work on it to minimize the mistakes.Monitoring the Error or Mistakes occurring at Accessioning or SRA/SDA department.Taking care of Logistics part, In terms of Sample receiving timing and final report printing, Monitoring all timing segment from starting to end.Preparing MIS on daily basis and Problem Sample Analysis monthly basis.Responsible for all outsourcing samples reporting and billing to external agencyKeep the track record from all sections for all Lab-General & General Consumables and compile in end of month to find out the actual consumption for particular month.Single point of contact in related to handling International Business of Diagno-Labs located in Nairobi (Africa) & Nepal.Lab-Attendants & Trainees Management-:Responsible for providing Lab attendants to different sections in terms of their Work load.Roaster management of Lab attendants (Leaves, Weekly Off’s & replacement).Responsible to get the training completion in all respective sections for all the trainees Within the assigned time frame.Lab-Administration Management-:Only single point of contact taking care of administration part in Diagno-Labs, responsible for arrangements of Transport for all Diagno Staff as per their Shift timings (Pick & Drops).Take care of House Keeping Staff in terms of Lab Cleanliness and Safety according to the Lab Protocols. Leaves Management-: Responsible to keep the documents & Extra & Sunday duties for each employee in end of month send it to HR for clearing the payment. Show less

Gurgaon, India

To be accountable for day-to-day functioning of wellness.To distribute the work among the staff and make them accountable for that particulars job e.g. Fitness status, performance of tests, dispatch of reports etc.To make sure that report TAT is maintained and has to be reported timely.To interact with walk in patient and corporate client and provide the best assistance when required. Elite class client/ patients to be handled sensitively and best comfort to be provided.To solve… Show more To be accountable for day-to-day functioning of wellness.To distribute the work among the staff and make them accountable for that particulars job e.g. Fitness status, performance of tests, dispatch of reports etc.To make sure that report TAT is maintained and has to be reported timely.To interact with walk in patient and corporate client and provide the best assistance when required. Elite class client/ patients to be handled sensitively and best comfort to be provided.To solve queries from corporate tie up companies HR/Patient/Doctors.To coordinate with sales team on daily basis for existing and future clients.To make monthly / weekly rotation of whole wellness staff.To make sure enough staffing on Sunday & Public Holidays.To Prepare MIS of wellness dept. which includes total walk in patient, corporate clients & Camp clients on Daily, Weekly & Monthly basis.To Prepare monthly salary statement / visit payments of doctors & consultants.To maintain monthly details test performed e.g. ECG, USG, Audiometry, and X-ray.Embassy Projects & Onsite Camps-:SRL has tie up with all North India Embassy Immigration Programs for “Canada, Australia, United States & New-Zealand, So I am the single person responsible for arranging all appointments & taking care of their report status related to their “Sputum test” at our SRL Diagnostics and on basis of our reports different countries embassies decides whether candidate fit for immigration or not. I am the responsible person for arranging all Onsite camps related to health checkups, Marketing people coordinates with me and tell their need for health check up in any company premises so accordingly I arranges Technicians, Phlebotomist, Coordinators & Doctors to perform tests like ECG,XRAY, Blood Collection and General Physical examination in any company premises.Arranging Home collection within assigned time frame and mainly arranging the VVIP home collection for blood sample and ensure timely reporting to customer Show less

Quest Diagnostics World’s largest diagnostics Services Provider. This is 8 Billion dollar MNC Company works mainly in 3 Segments- Insurer Solution, Diagnostics & Clinical Trials.Job Responsibilities:I have been managing all the MIS work which needs to be sent to respective Insurance Companies & manage all communications.I have been assigned as Vendor Support Supervisor for our well known Vendor HCL Ltd. I ensure smooth operation of Insurance Process & various jobs associated… Show more Quest Diagnostics World’s largest diagnostics Services Provider. This is 8 Billion dollar MNC Company works mainly in 3 Segments- Insurer Solution, Diagnostics & Clinical Trials.Job Responsibilities:I have been managing all the MIS work which needs to be sent to respective Insurance Companies & manage all communications.I have been assigned as Vendor Support Supervisor for our well known Vendor HCL Ltd. I ensure smooth operation of Insurance Process & various jobs associated with the process.Handling Queries Pertaining to Technical (IT) and Administration (Transport & Cafeteria) related Issues and Complaints.To look after team of 15-20 People and help them to deal with Customers which basically are our Insurance Agents, Agency Manager & BDM of various Insurance Companies.Handling all over India 3500 hundred Doctors empanelled under Quest Diagnostics. My role is to resolve their queries related to Payment & Training etc.Being the single point contact for all over India Field Staff & Coordinators, I am responsible for resolving their field related Queries. I am also responsible for resolving Queries of BDM, AM & Agents of our Insurance Clients. (BSLI, MAX, SBI) etc.Responsible for proper allocation of man power resources in the form of Roaster Mgmt.To identify and fulfill the job training needs of my team members.Responsible for resolving all our Insurer Solutions Logistics & delivery Queries.To work in Co-ordination with other departments and motivate my team to deliver reports on TAT to our Insurance Clients Show less

Worked as a Showroom–; in “Nokia & Hutch segment of the Telecom Company”, Connaught Place, New-Delhi. Company Profile -: The company deals in Nokia Handsets and Hutch Connection. Its a Franchise of Nokia & Hutch.Job ResponsibilitiesResponsible for Handling Customer (Queries, Issues, Complaints) and providing Complete Customer Service by closely interacting with the Customer, Customer Satisfaction.Responsible for Convincing the customer in selling… Show more Worked as a Showroom–; in “Nokia & Hutch segment of the Telecom Company”, Connaught Place, New-Delhi. Company Profile -: The company deals in Nokia Handsets and Hutch Connection. Its a Franchise of Nokia & Hutch.Job ResponsibilitiesResponsible for Handling Customer (Queries, Issues, Complaints) and providing Complete Customer Service by closely interacting with the Customer, Customer Satisfaction.Responsible for Convincing the customer in selling the Nokia Handsets and Hutch Prepaid & Postpaid Connections.Responsible for achieving the daily and monthly targets Show less

Company Profile –Entertainment Company and main business type is Cineplex like PVR Cinemas. It’s well known as Satyam Cineplex.Job Responsibilities-:Responsible for handling Customer ( Queries, Issues , Complaints ) and Providing Complete Customer Service by closely Interacting with the Customer, Customer Satisfaction.Responsible for Convincing Customer in Telebooking regarding new movie releases, Ticket Booking, Film Timings & their Complaints.Managing the “ Food Stuff’ &… Show more Company Profile –Entertainment Company and main business type is Cineplex like PVR Cinemas. It’s well known as Satyam Cineplex.Job Responsibilities-:Responsible for handling Customer ( Queries, Issues , Complaints ) and Providing Complete Customer Service by closely Interacting with the Customer, Customer Satisfaction.Responsible for Convincing Customer in Telebooking regarding new movie releases, Ticket Booking, Film Timings & their Complaints.Managing the “ Food Stuff’ & Beverages” in concession to be fresh & hygienic as per customer concern.Responsible for selling the ticket at Ticket Counter( BOX-OFFICE) to the Customer as per their Satisfaction.ACHIEVEMENTSPromoted to “Assistant Manager” from Wellness Incharge within one year in SRL Diagnostics. Ltd.Promoted to “Supervisor” from Client Care Executive within one year Show less

Master Of Business Administration (Mba), Crm( Customer Relation Management ), 1St Division

Activities and Societies: .Got Awarded as “STAR TRAINEE” in Quest Diagnostics India Pvt. Ltd. Got Certificate in Successfully Completing.

P.G. Mass Communication, Mass Communication/Media Studies, 2Nd Division

Bachelor Of Science (B.Sc.), Biology, General, 2Nd Division

Intermediate( 12Th Standard ), Science