Responsible for managing day to day operations.• Provide inspired leadership for the organization• Lead, motivate, and support a large team• Proactively measuring the work with metrics to achieve productivity, eliminate errors, and deliver excellent quality• Work with cross-functional support teams in improving the operational needs and systems• Help promote a company culture that encourages top performance and high morale• Work closely with Managing Director to make sure we are compliant• Oversee the work on a higher level with the help of Manager• Identify and address problems and opportunities for the company• Run the Operations smoothly• Maintain constant communication with management, staff to ensure proper operations of the organization• Develop, implement, and maintain quality assurance protocols• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity• Actively pursue strategic and operational objectives• Ensure operational activities remain on time and within a defined budget• Track staffing requirements, hiring new employees as needed• Collaborating with WFJ team members and maintain good relationships• Manage the Product Management Team

Responsible for Systems Configuration and Product Management,• Develop and implement product strategies consistently in par with the company’s vision.• Collect and analyze feedback from customers and other teams to identify requirements, features and end products.• Work with senior management to create product plans and roadmaps.• Ensure that various stages of product development are completed on time by leading, organizing and requesting constant updates from cross-functional teams.• Create and review product requirements or any related documents (PRD) in timely manner.• Ensure products and releases are launched correctly as per the schedule.• Make creative recommendations to expand product base and vision.• Suggest ways to track product use and impact on end users.• Ensure that high standards of reliability, quality, usability and measurement are adhered throughout each phase of product development.• Collect, analyze and report on data and make adjustments to development plans as needed to facilitate a successful new product rollout.• Creating test cases for each sprint item and do a realistic test case. • Preparing sprint release notes, one week before sprint date.• Role in client requirement and product solution (solution architect).• Once issues come find the root cause and document.• Most common issues to be identified (Time can be minimised).• Build confidence when you speak on topics related to the product and process.• Identify the ways into integration and technology of connection between product and API.• Communication between Development team and Internal teams.

Responsible for Setup Configuration and Testing, Benefit Administration system based on analysis documents of client requirements.Setup Configuration Specialist:• Responsible for planning, developing and implementing a timeline to reach its end goal.• Receive Client requirements and specifications for Implementation• Analyze / Review requirements based on the Company Overview and Configuration Document• Communicate with implementation mangers on mapping the eligibility structure• Configure the system/platform based on the requirements• Perform review on the Setup Configuration• Perform manual testing on employee experience• After testing release the site for client Demo• Setup corrections based on client feedbackTesting:• Write test cases based on the requirement• Writing requirement documents• Perform the testing cycle process• Retesting on failed test cases• Ensuring good end-user experience.• Request development of new functionalities required for setup• Create specification document based on the new functionalities requirement submittedTeam Management:• Communicate clear instructions to team members• Listen to team members' feedback• Performance Evaluation of team members• Regularly review work processes for areas of improvement.• Ensure team members have individual performance plans• Monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed• Create reports to update the company on the team's progress• Distribute reports to the appropriate personnel• Providing feedback and inputs to management which helps for organizational growth

Responsible for Setup Configuration and Testing, Benefit Administration system based on analysis documents of client requirements.Setup Configuration Specialist:• Responsible for planning, developing and implementing a timeline to reach its end goal.• Receive Client requirements and specifications for Implementation• Analyze / Review requirements based on the Company Overview and Configuration Document• Communicate with implementation mangers on mapping the eligibility structure• Configure the system/platform based on the requirements• Perform review on the Setup Configuration• Perform manual testing on employee experience• After testing release the site for client Demo• Setup corrections based on client feedbackTesting:• Write test cases based on the requirement• Perform the testing cycle process• Retesting on failed test cases• Ensuring good end-user experience.• Request development of new functionalities required for setup• Create specification document based on the new functionalities requirement submittedTeam Management:• Communicate clear instructions to team members• Listen to team members' feedback• Performance Evaluation of team members• Regularly review work processes for areas of improvement.• Ensure team members have individual performance plans• Monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed• Create reports to update the company on the team's progress• Distribute reports to the appropriate personnel• Providing feedback and inputs to management which helps for organizational growth

Responsible for Setup Configuration and Testing, Benefit Administration system based on analysis documents of client requirements.Setup Configuration Specialist:• Responsible for planning, developing and implementing a timeline to reach its end goal.• Receive Client requirements and specifications for Implementation• Analyze / Review requirements based on the Company Overview and Configuration Document• Communicate with implementation mangers on mapping the eligibility structure• Configure the system/plafrom based on the requirements• Perform review on the Setup Configuration• Perform manual testing on employee experiance• After testing release the site for client Demo• Setup corrections based on client feedbackTesting:• Write test cases based on the requirement• Perform the testing cycle process• Retesting on failed test cases• Ensuring good end-user experience.• Request development of new functionalities required for setup• Create specification document based on the new functionalities requirement submittedTeam Management:• Communicate clear instructions to team members• Listen to team members' feedback• Performance Evaluation of team members• Regularly review work processes for areas of improvement.• Ensure team members have individual performance plans• Monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed• Create reports to update the company on the team's progress• Distribute reports to the appropriate personnel• Providing feedback and inputs to management which helps for organizational growth

Responsible for planning, developing and implementing a timeline to reach its end goal.• Develop a strategy the team will use to reach its goal• Manage the flow of day-to-day operations• Provide any training that team members need• Communicate clear instructions to team members• Listen to team members' feedback• Performance Evaluation of team members • Regularly review work processes for areas of improvement.• Ensure team members have individual performance plans• Monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed• Create reports to update the company on the team's progress• Distribute reports to the appropriate personnel• Providing feedback and inputs to management which helps for organizational growth

Managing US Benefits for Indian IT Companies operating in the US and as well for US based companies• Preparing the Carrier Invoice and Reconciliation. • Payroll Deduction Reporting - US Benefits Component for various paycycles. (Semi Monthly, Bi-Weekly & Monthly basis).• Reconciliation of Claims Data.• Payroll Integration – ADP and Paylocity • W2 Reporting• Ensuring all employees queries are responded within the specified time - Employee Contact Center – Email Support (Zendesk)• Ensuring all the reports are sent on time to clients• Client and Carrier Enrollment Data Audit• Motivating the training new joiners on the specified activities or tasks• Responsible for training new staff and maintain and update new process documentation.• Ensuring all requests by the clients is addressed on a timely manner

Managing US Benefits for Indian IT Companies operating in the US and as well for US based companies

Managing US Benefits for Indian IT Companies operating in the US and as well for US based companies