Highly accomplished and result driven Technology Manager with 15 years of experience in leading high-performing IT teams and delivering world-class software.Possess excellent communication and interpersonal skills coupled with strong problem-solving capabilities. Certified in AWS solution architect associate and Scrum Master.Expert in Automation of Technologies in Genesys on-premise, AWS Amazon Connect and Microsoft Technologies. Expert in leading team of 15+ members for more than 5 years that is responsible for developing and Managing Contact Center, Cloud and Microsoft Technologies project. Expertise in Scrum Agile Methodologies and managing daily Scrum meeting, Sprint Backlog and 1on1 meeting.Experience in conducting and managing weekly and Bi-weekly agile sprints with team size over 15. Experience in playing various roles such as offshore delivery Lead, Team Lead, Technology Analyst, Support Lead, Team Management and Developer. Experienced in all stages of software development life cycle from requirement specifications, high level design, detailed design, unit testing, system testing, integration testing and implementation. Expertise in conducting recruitment drives and building up the teams.