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Dilip Kumar Tiwari Email & Phone Number
Transformation Manager
at
CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Transformation Manager
Location
Ghaziabad, Uttar Pradesh, India
Who is Dilip Kumar Tiwari? Overview
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Quick answer
Dilip Kumar Tiwari is listed as Transformation Manager at CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED, based in Ghaziabad, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Dilip Kumar Tiwari.
Dilip Kumar Tiwari previously worked as Deputy Manager at Concentrix Daksh Services India Private Limited and Assistant Manager - Automation at Concentrix Daksh Services India Private Limited. Dilip Kumar Tiwari holds Executive Post Graduate Certification In Data Analytics, Analytics from Ihub Divya Sampark Iit Roorkee And Intellipaat.
Company email context
Email format at CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED
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CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED
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Profile bio
About Dilip Kumar Tiwari
Motivated and results-driven Analyst with a proven track record in MIS, automation and data analytics. Proven ability to identify business needs and develop valuable solutions to drive accuracy and process efficiency. Seeking an opportunity to drive business effectiveness through making recommendations based on data findings.Core Skills and Knowledge• Proficient in Microsoft Excel and Macro• VBA Developer• MS Access• MySQL• MS PowerPoint, Word and Visio • Professional Dashboard & Scorecard• Business Intelligence/MIS• Excellent organizational & leadership skills• Client and Stake holders management• Team Management• KPI & SLA management
Listed skills include Mis, Sla, Macro, Team Management, and 20 others.
Current workplace
Dilip Kumar Tiwari's current company
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Concentrix Daksh Services India Private Limited
AeroLeads page
8 roles
Dilip Kumar Tiwari work experience
A career timeline built from the work history available for this profile.
Transformation Manager
Current
Nov 2022 - Present
Deputy Manager
Jan 2021 - Oct 2022
Assistant Manager - Automation
Jul 2017 - Dec 2020
Assistant Manager, Business Analyst
- Leading WFM/MIS Team for multiple voice & back office processes
- Capacity Planning, Scheduling, Real Time Management for 300+ FTE Business
- Create and design Excel based reports and analyze the results for the management team and business unit
- Research and analyze actionable data for leadership team to enable proactive business decisions and/or react quickly to the changing business environment
- Identify process improvements to streamline data collection and report generation
- Provide data driven analysis of business processes for improvements in the customer focus, efficiency, accuracy, and effectiveness
Oct 2014 - Jul 2017
Senior Mi Analyst
- Tracking performances of voice portfolio under purview of predefined parameters
- Capacity Planning, Scheduling and rostering
- Managing P4P, Arrears, Six Days payout and Client Incentives
- MIS reporting in MS Excel at Operations and Client level by using Advance Excel Skills which includes Daily Agent MIS, Weekly & Monthly decks and ad-hoc reports
- Providing Insights to higher management and highlight the opportunities areas
Apr 2012 - Sep 2014
Senior Mis Executive
- Create and design Excel based reports and analyze the results for the management team and business unit
- Research and analyze actionable data for leadership team to enable proactive business decisions and/or react quickly to the changing business environment
- Identify process improvements to streamline date collection and report generation
- Provide data driven analysis of business processes to improve the customer focus, efficiency, accuracy, and effectiveness of these processes
- Implement and analyze data to create daily, weekly, monthly, and quarterly reports
- Communicate and present analytical findings to the management team
Apr 2011 - Mar 2012
Customer Care Executive
- Worked for UK based Utility Process as a part of Debt Team where account is checked, warrant planned for debt and issued to the UK Customers
- Handled internal process MIS work for the team
- Support and manage team, prioritize and distribute works, manage production hours, prepare reports and handle client’s escalations
- Implemented numerous business optimization-reporting tools in MS Excel & VBA that improved efficiency, reduced expenses, labor costs, and maximized profit by automating outdated manual processes
- Prepared routine MI for the process - including daily, weekly and monthly reports
Feb 2008 - Mar 2011
4 education records
Dilip Kumar Tiwari education
Executive Post Graduate Certification In Data Analytics, Analytics
Ihub Divya Sampark Iit Roorkee And Intellipaat
Bachelor Of Science (B.Sc.), Information Technology
Sikkim Manipal Institute Of Technology - Smu
Intermediate (10+2)
Gopeshwar College,Hathua
Matriculation (10Th), Science And Mathematics
Panchayat High School, Bseb, Patna, Bihar
FAQ
Frequently asked questions about Dilip Kumar Tiwari
Quick answers generated from the profile data available on this page.
What company does Dilip Kumar Tiwari work for?
Dilip Kumar Tiwari works for CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED.
What is Dilip Kumar Tiwari's role at CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED?
Dilip Kumar Tiwari is listed as Transformation Manager at CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED.
Where is Dilip Kumar Tiwari based?
Dilip Kumar Tiwari is based in Ghaziabad, Uttar Pradesh, India while working with CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED.
What companies has Dilip Kumar Tiwari worked for?
Dilip Kumar Tiwari has worked for Concentrix Daksh Services India Private Limited and Exl Service.
How can I contact Dilip Kumar Tiwari?
You can use AeroLeads to view verified contact signals for Dilip Kumar Tiwari at CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED, including work email, phone, and LinkedIn data when available.
What schools did Dilip Kumar Tiwari attend?
Dilip Kumar Tiwari holds Executive Post Graduate Certification In Data Analytics, Analytics from Ihub Divya Sampark Iit Roorkee And Intellipaat.
What skills is Dilip Kumar Tiwari known for?
Dilip Kumar Tiwari is listed with skills including Mis, Sla, Macro, Team Management, Vba, Analytics, Performance Management, and Business Analysis.
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