Dilip Mot
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Dilip Mot Email & Phone Number

HOTO Head - (CRM) : Pre delivery Checks - Possession - Post Possession CFMS ) |Key Account Manager | PMP Certified | Strategic Delivery Expert | Handover Specialist | Process Excellence |Lean six sigm|PMO at Kalpataru Limited
Location: Mumbai, Maharashtra, India 10 work roles 10 schools
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Current company
Kalpataru Limited
Role
HOTO Head - (CRM) : Pre delivery Checks - Possession - Post Possession CFMS ) |Key Account Manager | PMP Certified | Strategic Delivery Expert | Handover Specialist | Process Excellence |Lean six sigm|PMO
Location
Mumbai, Maharashtra, India
Company size
1436 employees

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Dilip Mot is listed as HOTO Head - (CRM) : Pre delivery Checks - Possession - Post Possession CFMS ) |Key Account Manager | PMP Certified | Strategic Delivery Expert | Handover Specialist | Process Excellence |Lean six sigm|PMO at Kalpataru Limited, a with 1436 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Dilip Mot.

Dilip Mot previously worked as Head - HOTO (CRM) at Kalpataru Limited and Sr. Manager - Handover and Facility Management (MZ) at Godrej Properties Limited. Dilip Mot holds Business Analytics from Weschool Exed.

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Kalpataru Limited

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Profile bio

About Dilip Mot

A techno-commercial Professional with over 16+ years of varied experience in Customer Service & Delivery across 3 different industries (Information Technology, Infrastructure, and Real Estate) and currently working as a Senior Manager – Customer Centricity (Head of Handover & FM : Mumbai Zone)I am a Project Management executive with an extensive scope of responsibility, proven success, and a track record of delivering optimal results in high-growth and competitive environments through initiatives that exceed operational performance targets and yield measurable outcomes. Building contemporary communication channels to get closer to customers, Planned customer engagements to improve nimbleness, and building a within organization NPS culture yielding greater customer experience.Known for the ability to envision and create successful outcomes through quick grasping & proactive initiatives:• Have successfully managed to Handover nearly 18000 units across 26 projects at GPL while increasing the number of handovers year on year and 9 projects with 2500 Units across Kalpataru limited • Have had the opportunity of setting and standardizing the Handover process across all projects PAN India.• NPS culture building: Maintaining NPS during Handover above 75 across the project. Build strategic relationships and position the organization as a trusted advisor to key customers• Ensuring the Handover Rate is faster to complete 80% of customers in any specific project/Phase/Tower. • Ensuring and Monitoring Quality Flat offerings to customers is of utmost importance during the later stage of the Project Life cycle. • Customer Experience and Engagement Pre and Post-Handover are planned and executed during the entire customer journey with GPL.• Identified Key Performance Indicator (KPI) for successful and Timely Handovers• TECHNOLOGY ROADMAP to meet the needs of a fast-growing business and ensure the entire

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Kalpataru Limited
Kalpataru Limited
HOTO Head - (CRM) : Pre delivery Checks - Possession - Post Possession CFMS ) |Key Account Manager | PMP Certified | Strategic Delivery Expert | Handover Specialist | Process Excellence |Lean six sigm|PMO
bombay, maharashtra, india
Website
kalpataru.com
Employees
1436
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10 roles

Dilip Mot work experience

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Head - Hoto (Crm)

Current
Kalpataru Limited

Mumbai, Maharashtra, India

Heading HOTO team which includes : 1) Pre Delivery Checks : Flat checks from customer perspective including operational checks 2) Possession - Possession readiness planning , Customer experience , 3) Post Possession (CFSM) - Managing customer Complaints on customer care email id & contact centre 4) Fitout Management (PSIPL) - Fitout expert support with technical support till move in , Handover Specialist, Property Management services, Occupier services (Post Possession Services) , Audits for Flat and Common area (HOTO) , Portfolio Management for Handover(Cost savings and operational efficiencies) , Streamlined Handover management approach, Lesson learning report , Escalation Management Possession expeditor with quality checked and verified flats to customersProjects Handled1) Kalpataru Avana , (278 Units),Lower Parel 2) Kalpataru Avenue , (105 Units) , Kandivali 3) Kalpataru Woodsville ( 76 Units) , Chandivali 4) Kalpataru Paramount PH Ic& II - (T1, T2 ) - 756 Units , Thane 5) Kalpataru Radiance - (697 Units) - Goregoan6) Kalpataru Bliss - 79 Units - Vakola 7) Kalpataru Imperia- 24 Units - SantaCruz (Revelopment)8) Kalpataru Vienta - 166 Units (PH 1) - Kandivali - Flats ready from day 1 of OC 9) Kalpataru Aria ( Plotted development ) - Phase I - 79 plots (First of its kind)10) Kalpataru Immensa ( Ongoing) -1500 Units (ABC) -Possession on going (592 Units)11) Kalpataru Vista (Noida) -252 Units : Ongoing12) Kalpataru Elitus : T3 :182 Units : Yet to start

Dec 2021 - Present

Sr. Manager - Handover And Facility Management (Mz)

Godrej Properties Limited

Mumbai, Maharashtra, India

Oct 2018 - Dec 2021

Assistant Manager (Projects) For Tsl - Kpo Project

Trf Ltd. Tata Enterprise

Jamshedpur Area, India

Mar 2013 - Sep 2014

Student

Nicmar

Pune Area, India

Jul 2009 - Mar 2011

Nicmar

Nicmar
Jun 2009 - Mar 2011

Material Management - Management Trainee (Summer Intern)

Geodesic Techniques
May 2010 - Jul 2010
Team & coworkers

Colleagues at Kalpataru Limited

Other employees you can reach at kalpataru.com. View company contacts for 1436 employees →

AM Abidali Mukadam Abidali Mukadam Colleague at Kalpataru LimitedMumbai, Maharashtra, India View → SK Sultan Khan Sultan Khan Colleague at Kalpataru LimitedDelhi, India View → SS Sameer Shaikh Sameer Shaikh Colleague at Kalpataru LimitedMumbai, Maharashtra, India View → MR Mayur Reddy Mayur Reddy Colleague at Kalpataru LimitedMumbai, Maharashtra, India View → MR Manish Runwal Manish Runwal Colleague at Kalpataru LimitedPune, Maharashtra, India View → DB Dr Basuraj Kattimani Dr Basuraj Kattimani Colleague at Kalpataru LimitedMumbai, Maharashtra, India View → MP Manoj Parte Manoj Parte Colleague at Kalpataru LimitedMumbai, Maharashtra, India View → KR Krushnal Ranjit Krushnal Ranjit Colleague at Kalpataru LimitedVirar, Maharashtra, India View → YP Yogesh Padwal Yogesh Padwal Colleague at Kalpataru LimitedPune, Maharashtra, India View → KR Kanchan Rawat Kanchan Rawat Colleague at Kalpataru LimitedNew Delhi, Delhi, India View →
10 education records

Dilip Mot education

Project Management Professional (Pmp)

Project Management Institute (Pmi)

Project Management Professional (Pmp) - Exam

Simplilearn

Certificate Course On Data Analytics

Arunachalam'S School

Mba

National Institue Of Contruction Management And Research-Pune

Certificate Course For Financial Project Appraisal In Real Estate And Infrastructure Sector

Icfai Business School, Pune

Sslc

Senior Secondary Lions English Medium School

Lean Six Sigma - Green Belt

Bmgi , India
FAQ

Frequently asked questions about Dilip Mot

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What company does Dilip Mot work for?

Dilip Mot works for Kalpataru Limited.

What is Dilip Mot's role at Kalpataru Limited?

Dilip Mot is listed as HOTO Head - (CRM) : Pre delivery Checks - Possession - Post Possession CFMS ) |Key Account Manager | PMP Certified | Strategic Delivery Expert | Handover Specialist | Process Excellence |Lean six sigm|PMO at Kalpataru Limited.

Where is Dilip Mot based?

Dilip Mot is based in Mumbai, Maharashtra, India while working with Kalpataru Limited.

What companies has Dilip Mot worked for?

Dilip Mot has worked for Kalpataru Limited, Godrej Properties Limited, Trf Ltd. Tata Enterprise, Nicmar, and Geodesic Techniques.

Who are Dilip Mot's colleagues at Kalpataru Limited?

Dilip Mot's colleagues at Kalpataru Limited include Abidali Mukadam, Sultan Khan, Sameer Shaikh, Mayur Reddy, and Manish Runwal.

How can I contact Dilip Mot?

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What schools did Dilip Mot attend?

Dilip Mot holds Business Analytics from Weschool Exed.

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