Dilip Patel Email & Phone Number

Luton, United Kingdom

IT Support Analyst Business IT Support• Tracking and monitoring of incidents• Accurate problem capture and diagnosis • Hardware maintenance • Scheduling time and ensuring that second/third line support are advised and handled efficiently and effectively• Active directory - password resets, setting permissions • Providing IT support leadership for business projects• Providing any other ad hoc duties

Bedford

Information & Technology Support Analyst Business IT Support• Tracking and monitoring of incidents• Accurate problem capture and diagnosis • Providing user training and user guides• Hardware maintenance • Scheduling time and ensuring that second/third line support are advised and handled efficiently and effectively• Documentation of configuration and procedures • Ordering of IT equipment and software• Active directory… Show more Information & Technology Support Analyst Business IT Support• Tracking and monitoring of incidents• Accurate problem capture and diagnosis • Providing user training and user guides• Hardware maintenance • Scheduling time and ensuring that second/third line support are advised and handled efficiently and effectively• Documentation of configuration and procedures • Ordering of IT equipment and software• Active directory - setting up new users, password resets, setting permissions • Providing IT support leadership for business projects• Providing any other ad hoc duties Public Health Project Support• Respond to any routine/general telephone, email enquiries and written correspondence • Receive and collate all reports sent from practices (surgeries, community hubs)• Good understanding of excel and database functions • Provide help and assistance to clinical (doctors, consultants nurses) and administration staffPerformance Reporting & Data Analysis Role• Create weekly quality requirements reports for the out-Of Hours Service (Bedoc Bedford Doctors on Call)• Create monthly performance reports Walk-In-Centre using Adastra (clinical system)• Create monthly performance reports and scorecards for community clinics using Systmone (clinical system)• Create monthly performance reports and scorecards for IAPT (Improving Access to Psychological Therapies using PC-MIS (clinical system)• Create ad-hoc reports when required Show less

Harpenden

• Technical support for the Teles and Topex range of GSM and VOIP gateways• Pre-sales support for resellers on the above product range• Problem solving and managing issues and bugs • Attend customer sites with reseller engineers for solving and troubleshooting problems• Escalating and documenting software issues and bugs to manufacturers• Manage software upgrades from testing to release• Testing new product lines• In-house training for reseller engineers • Carry… Show more • Technical support for the Teles and Topex range of GSM and VOIP gateways• Pre-sales support for resellers on the above product range• Problem solving and managing issues and bugs • Attend customer sites with reseller engineers for solving and troubleshooting problems• Escalating and documenting software issues and bugs to manufacturers• Manage software upgrades from testing to release• Testing new product lines• In-house training for reseller engineers • Carry out end-user training for dealer clients• Provide system costing and configurations• Produce technical documentation for resellers• Manage company FAQ knowledge base • Place orders on system using QuickBooks accounting package • Produce invoices using QuickBooks accounting package• Manage company warehousing for deliveries and collection• Overseeing the RMA of faulty items from resellers• Repair RMA equipment • Manage day to day business in all aspects when MD is away on annual leave Show less

Egham

• Provide technical support for the AdvanceIP TDM PBX systems• Pre-sales support for resellers on the above product range• Problem solving and managing issues and bugs • Attend customer sites with engineers for solving and troubleshooting problems• Escalating and documenting software issues and bugs to manufacturers• Manage software upgrades from testing to release• Testing new product lines• In-house training for reseller engineers • Carry out end-user training… Show more • Provide technical support for the AdvanceIP TDM PBX systems• Pre-sales support for resellers on the above product range• Problem solving and managing issues and bugs • Attend customer sites with engineers for solving and troubleshooting problems• Escalating and documenting software issues and bugs to manufacturers• Manage software upgrades from testing to release• Testing new product lines• In-house training for reseller engineers • Carry out end-user training for dealer clients• Produce technical documentation for resellers Show less

St Albans, United Kingdom

• 1st & 2nd line support to End Users and system engineers• Service and installation co-ordinator • Project management of telephone system installations• Co-ordinate with 3rd party contractor• Liaise with line providers for provisioning of ISDN lines • Reseller System Engineers training• Produce technical documents.

Biggleswade

• 2nd line support to dealer system engineers• Dealing with escalated dealer issues• Produce technical documents• Product evaluation and testing

Hemel Hempstead, United Kingdom

• Workshop Engineer repairing to component level PBX system peripheral hardware • Fully Test All Hardware to BSI Requirements • 1993 moved into Technical Support Department • 1st & 2nd line support to End Users and system engineers• Y2K work, testing applications and upgrading patches to operating systems and applications.

Shepperton

• Workshop engineer repairing to component level PBX system peripheral hardware • Fully test all hardware to BSI requirements • 1st line technical support • Field servicing