I have over 9+ years of experience in tele collection with knowledge of all the necessary strategies, processes, and procedures to optimize call center activities to achieve maximum performance. In my current role at ,I have consistently reached or exceeded my team's collection targets whilst maintaining high levels of customer satisfaction.As a Tele Collection Manager, I will build and lead an effective and engaged collection team, by providing clear goals and solutions using my strong leadership and communication skills. I am committed to ensuring that agents make the most out of every customer interaction to increase collection rates and improve customer retention rates.My Key skills and professional achievements include:- Leading and training tele collection staffs in achieving their collection targets and providing effective and constructive feedback to boost morale and productivity.- Coordinating with sales, customer service, and legal teams to develop collection strategies while also ensuring regulatory compliance- Successfully developing policies and implementing processes that significantly increased recovery rates and improved customer experience.- Knowledgeable in the latest collection technologies; such as auto-dialers, predictive dialers, skip tracing tools, CRM, dialer, and performance management software.- Expertise in building strong professional relationships with distressed customers whilst also ensuring the collection of outstanding amounts.