Dilip Bhaskaran Nair Email & Phone Number

Hartford, Ct, Us

Montreal, Quebec, Ca

Vertical Sector Leader (US East BU) for Commercial (Manufacturing / Utilities / Renewables/ Retail/CPG)

London, Gb

Leading advisory engagements focused on business-technology transformation initiatives within the Insurance sector- Program Management- Process reviews/transformations - Business Operating model design and implementation- Business Architecture/Capability Models & design (Omni-channel & digital experience)- Technology architecture & roadmap (Digital & Analytics & Cloud)- Process/technology outsourcing initiatives (ITO, BPO, Software as a Service)Sample:- P&C Claims transformation (business capability and technology architecture options including digital omni-channel and cloud)- Financial Crimes Training curriculum and advisory for a Fortune 100 Financial Services Major- Mobile and portal solution architecture and guidelines and evaluation of COTS offerings like Guidewire Digital Portals for Fortune 100 clients- TPA selection & operating model design for foreign Insurers mulling entry into US pension risk transfer marketSignificantly involved in supporting business development (proposals/pursuits/account plans) across the portfolio. Similarly engaged in multiple internal practice development activities (research, white papers, service offering definitions, approach/methodology frameworks, mentor/coaching teams etc.)

Teaneck, New Jersey, Us

Consulting Leader with responsibility for multiple Process Manufacturing accounts (Chemicals, Building Materials and Paper & Packaging) in the East Coast and South. Successfully acquired and grew 6 new logos (including 1 Global 500 and 4 Fortune 500) in 24 months leveraging innovative business-technology solutions. Developed and led the strategies growing the portfolio in 4 new logos in Specialty Chemicals, Construction materials as well as Packaging domain and 2 in Specialty Metals & Glass Manufacturing.Successfully implemented/deployed projects and production services that leveraged among others, cutting edge offerings around Engineering and Manufacturing (Aspen and SAP MII), ERP (SAP-SCM & PeopleSoft-HCM), Mobile-enabled CRM, Omni-channel strategies, Master Data Management (SAP MDG), BI, Learning Management, Infrastructure Operations (Datacenter, Network Engineering, Backup administration and Packaging), BPO and Cloud-based 3rd party on-demand servicesAlso was successful in developing solutions around and selling specialized service offerings and engagement models within the portfolio. Sample wins: o Multi-year shared services engagement with device-based pricing for data center monitoring, network engineering, server and backup administration for a Global Top 5 Chemicals Majoro Multi-year managed services deal with per plant pricing to manage upgrade and support for core historian systems in 28+ plants globally for a Large Specialty Chemicals Majoro Field Force Transformation (Mobile Technologies & SAP-CRM) for a Top 5 Packaging MajorWrote an internal paper articulating points of view and strategies for application of emerging technologies (Social Media, Mobile and Cloud) in the Process Manufacturing sector

Bangalore, Karnataka, In

Responsible for a Infosys top 50 “strategic” Fortune 100 client (Life & Annuity) directly sponsored and reviewed by an Infosys Member of the Board of Directors. Account was one of the top 50 selected for board member oversight based on the phenomenal YoY growth trajectory achieved under my management in the initial years.As engagement partner, was responsible for providing business insights to the team, participate in creation and review of key client deliverables, and oversee execution of the high visibility programs. Forged successful account and regional level go-to-market partnerships with external partners like Microsoft, Informatica and Pegasystems Inc. resulting in multiple strategic engagements delivering significant business value to the clientAssisted L&A clients identify and evaluate the pros and cons of strategies for Closed-books of business including the notional return on investment using a standard framework to assess impact to Business objectives, Business Process (flexibility to change), Cost of administration, Service Levels/Quality, Technology, Capital Investments and Execution risks.Actively involved in practice development initiatives formulating strategies (transition from product centric to customer centric, omni-channel/digital X-formation), enabling reference architectures, frameworks for business value articulation and contributing to thought leadership & go-to market strategies around emerging services including SAP @ Insurance, Platform-based BPO, Enterprise Mobility and Cloud solutionsInvolved in integration of McCamish into Infosys BPO and worked extensively with their sales and engagement teams to expand their presence in existing and new clients.Selected as a “Tier Leader” (top 1% of the organization) by Infosys Leadership Institute after a rigorous and formal evaluation process

Bangalore, Karnataka, In

Engagement lead for a customer care business transformation strategy exercise for a Fortune 500 P&C Insurance major. Business case and roadmap for consolidation of contact centers, multi-channel support, technology transformation focused on customer experience and outsourcing of both operations and technology (ITO-BPO).Led the Infosys cross-functional team that partnered with Guidewire to develop and present a conceptual end-to-end solution (SaaS model) including reference business architecture (adapted to client's end goals), aligned technology architecture, operating model and phased implementation roadmap for Claims. The annuity services offered included BPO, ITO and hosting.Process Consulting SME and Program Manager on an initiative (for a Fortune 500 P&C Insurance major) to tailor and roll out agile methodologies. Also was responsible in assisting core client team and IT executives on OCM (organizational change management) strategy and execution.Program Manager and Sr. Business Consultant for a multi-year multi-million dollar global Claims and Delinquency Management transformation at a leading Mortgage Insurance major. Developed the goals-driven business architecture including business capabilities and process flows (business services) and then oversaw the program execution.Business/Technical Architect and Onsite Project Manager for a global Royalty Calculation (Rules Engine) green-field implementation for a Fortune 100 Pharma major. (J2EE / Oracle / PLSQL)Solution Architect for a JD Edwards MRP Implementation for one of North America's leading Manufacturer of Aluminum products.Won the individual excellence award in 2003-04 for contributions towards the successful implementation of JD Edwards

In

Led the Solution Architecture and managed the successful implementation of a complex Promotions Profitability Analytics Solution (web-enabled) for a leading Grocery Chain in North America leveraging J2EE technologies and TeradataLed design and development of ecommerce and Portal solutions for a leading grocery chain (IBM WebSphere stack (J2EE))Developed cable and plant management and operations modules for rural utilities integrated with GIS technologies.Industry consultant (interpreting SECAB standards) and SME for a new Carrier Access Billing Solution; re-designed the core billing engine to address compliance with standards; conceptualized, presented and implemented an innovative XML-based payment gateway solution for customers to directly apply and distribute payments to manage outstanding dues in real-timeClient is a cooperative and industry leader in North American that developed and supported software and hardware solutions and services for their Member-Owners who are primarily utility cooperatives and broadband companies across the nation. As a software engineer was extensively involved in solutioning and developing a number of custom modules (Progress 4GL, C, Java) across consumer and subscriber billing as well as engineering & operations that was deployed as part of client's integrated IT solutions.

New Delhi, Delhi, In

Conducted a detailed study and analysis around Irrigation Tanks as a potential source of Funds for self-management. - Collected and analyzed quantitative data on actual revenue realized from Tanks within three selected Panchayat unions in Madurai district (Alanganallur, Vadipatti, Kottampatti) through available records with various authorities - Validated as well as complemented the gathered data by identifying and meeting/interviewing the local administration officials (Social Forestry, Fish Farmers Development Agency, Sub-divisional/Block officers), village governing bodies (Panchayats) and representatives from the local village communities.- Performed a detailed analysis of the current sources of revenue as well key factors affecting revenue generation and eventual utilization of the generated revenue- Analyzed further the feasible options from the findings to develop systematic models for optimal revenue generation from the irrigation tanks and its appropriate utilization to manage the same- Developed a set of key recommendations for self-sustainable(self-funded) management of irrigation tanks involving local communities in collaboration with local governing and administration bodies

M.B.A, Management

Bachelor'S Degree, Botany/Plant Biology (Major), Chemistry, Zoology

Honours Diploma, Information & Systems Management

Praveen Uttarardh, Hindi Language And Literature