Spearheaded the strategic direction and architecture for scheduling services at various dealerships as a SaaS platform for a software provider in this industry resulting in $5M in incremental revenue. • Delivered a mobile concierge app for a local hotel chain and an iPad app for the jury selection process. • Developed the first directory of AI Ethics practitioners. • Directed cross-functional teams in developing mobile and web solutions for various clients, tailoring product features to meet distinct industry challenges and regulatory requirements, resulting in a 30% increase in client satisfaction across the board • Identified market opportunities and requirements, constructed roadmaps, and collaborated with engineering teams to execute vision.

Partnering across functional ares, led a comprehensive 3-year AI transformation strategy across the enterprise, aligning with OKRs and KPIs highlighting the benefits of AI across the entire customer journey. • Identified and spearheaded the adoption of Generative AI to develop and implement groundbreaking use cases, such as enhancing customer service efficiency, which directly contributed to a $2M operational savings and set a new industry benchmark for AI application in customer service • Identified a market gap for enhancing customer service through AI, conceived and championed the strategic vision for a Conversational AI platform, directly contributing to its development and deployment, which elevated customer self-service rates by 50% and improved overall customer satisfaction scores from 76% to 89% • Pioneered an AI-driven Inventory Management System, from ideation to launch, utilizing machine learning to predict SKU levels across stores with 95% accuracy, resulting in $100M annual operational savings and significantly reducing stockouts. • Orchestrated the assembly of a specialized 50-person AI product team from scratch, defining roles, recruiting top talent, and implementing a goal-setting framework that led to a 98% team retention rate over two years and accelerated product development cycles by 30%. • Crafted financial models to reevaluate and streamline operational costs, leading to a strategic overhaul of development costs, achieving a 15% budget reduction in the first year and setting a precedent for sustainable cost management practices

Developed a 3-year strategy to broaden the product offering and leverage ML for improved loan decisioning. • Expanded technical capabilities as a strategic product leader, dismantling silos within various teams and vendors. • Partnered with Engineering and other stakeholders to evaluate various Machine Learning platforms and influenced the selection of AWS platform based strategic and business reasons. • Regularly presented quarterly performance metrics and strategic initiatives to senior executives influencing key business decisions. • Assembled and managed high-performing teams of 10 product managers and UX resources, ensuring ROI on a $1M investment. • Achieved a cost reduction of $1M in Q1 2019 via contract renegotiation, saving $2.5M over three years

This business leadership / director role was a precursor to my future role with LendingClub. In fact, my executive leader with Visa later invited me to join him at LendingClub based on my proven expertise with large technology program strategy / vision, architecture, management, and implementations in fintech.My major contribution during this time involved product managing / implementing a merchant dashboard iPad app, self-service portals, CRM, and knowledge management and analytics tools. Supporting customer journeys and personas, these products framed our deep commitment to enhancing our customers’ experience in all phases of the customer sales lifecycle.As the project manager for the CRM and Cybersource implementation in a contact center environment, and throughout my other project manager roles, I completed a number of mission-critical projects:> Identity and access management (IAM), integrated with human resources technologies> Contact center technology solutions> Oracle on Demand CRM> VoIP upgrades with CTI functionalityAdditional leadership at Visa: Project Manager | Senior Project Management Consultant