 Set up the Healthcare Services KPO in the domain of Medical Coding for Home Health & Hospice Agencies in the USA. First KPO in India to get Home Health & Hospice Coding process outsourced from the USA. Commenced delivery within 60 days from acquiring the office premises. Hired 20 coders & trained them on live records. Built a two way communication & feedback process between the clients and the key resources in the Production team. Scaled up the operations close to 90 coders by conducting in-house customized Training programs.  Established workflow for online Production Process, Productivity, controlling Quality & escalation process. Built all necessary controls for Health Information Document security in line with HIPAA guidelines. Deployed HR policies and P&L controls. As part of the overall business scaling up strategy, started Revenue Cycle Management and Medical Summarization processes for clients in the USA.

IPEngine Services : (KPO in Patents & IP Services Domain) Started & established, IPEngine Services, a KPO in IP & Patent Services in India to cater to the clients in the US.  Scaled up the operations to annual revenue close to $12 million. Achieved exponential growth to push Gross Margins upward from 35% to 49% over a period of 2 years. Outsourced the low end activities to home-based resources and controlled overheads & infrastructure cost. Built a full-proof system through Technology Support to arrest information misuse and document security.Group Chiasma : (Venture Development Domain : Focus on IP, Healthcare & Renewable Energy) Carried out Business Process Due-diligence for several SMEs in Renewable Energy, Healthcare, Intellectual Property and few other domains over a period of 3 years. Firmed up strategic alliance between a Solar PV Module Manufacturing company in India and Group Chiasma for marketing Solar PV Modules in the US and Europe. Initiated combination of on-site support and off-shore delivery model in Healthcare Services domain with a specific focus on Medical Coding process for a chain of hospitals based out of UAE.

 Established a unique “Home Based Franchisee” model across India to control cost & improve margins. As a key measure to improve Revenue per Resource, successfully rolled out an initiative with the US based Marketing team to wean off “Low margin” accounts with new “High Margin” accounts and redeployed the resources. Set up an Incentive based Client Support Group to generate repeat business from existing clients. The initiative yielded additional revenue with marginal increase in overheads and cost. The initiative helped in reducing the Marketing cost in the US by about 20%. This worked as motivation booster for the employees in India as well. Established a Distributed Architecture of Quality Assurance Units across India and mitigated the risk of attrition. The average attrition ratio maintained at 15% year on year. Set up periodic audit process on SLAs for each client. The aim was to control credits and penalties arising out of non compliance of agreed deliverables and contractual teams arising out of human errors or negligence.

 Contributed significantly by providing Business Process and Work-flow related inputs pertaining to direct and indirect Sales and Supply Chain Management Processes to the development team during the product design stage. Marketed beta version of the product, e2eConnect, to some of the Indian companies such as Cummins, Mahindra & Mahindra, Thermax etc. Coordinated customization, product integration with client systems during product installation & deployment stage.

Held Senior and Middle Management positions with exposure to various cross functional assignments & processes during 17 years of association with the company & worked out of different locations in India, including the manufacturing facility in Rampur, U.P. Last 4 assignments : ● Regional Manager (Outsourcing) : Apr. 1997 To Mar. 2000 at Pune. ● Regional Manager (Channel Development) : Oct. 1995 To Mar. 1997 at Bangalore ● Branch Manager : Jun. 1993 To Sep. 1995 at Hyderabad ● Regional Manager (Logistics & Supply Chain) : May 1990 To May 1993 at Bangalore. Achievements :  Outsourced 75% Machines in Field (MIF) by setting up Service Dealer Network across Maharashtra and Goa within 18 months. Reduced Direct Manpower & other related costs through a smooth transition from a Direct to Indirect model without affecting Workflow, Response Time, Productivity & Quality. Developed “Virtual Stores” to reduce equipment down time & minimize service revenue losses. Established a chain of Distributor-Dealer-Reseller network in Southern India for effective Sales coverage. Designed and deployed various schemes/contests to achieve sales targets through Channel Partner network. National core team member to roll out CCQM Process, a CRM initiative in the year 1994. Deployed an effective review mechanism for various Supply Chain processes to control Inventory Carrying Cost.  Achieved certification from Xerox Corporation, USA as an official Trainer to conduct certain Training Programs. Winner of several awards & recognitions for performance and successfully deploying various innovative concepts.