Senior Officer
CurrentTranshipment Support Team - Malaysia & Singapore Process (2021 to Present):- Manage and update journey legs based on tickets received from capacity/cargo/customer service team- Resolve critical cases within specified SLAs to ensure Stakeholders satisfaction- Handle and resolve issues/escalation emails from cargo capacity handling team by conducting root cause analysis and providing corrective action- Conduct internal audits for the team and prepare reports on volumes-… Show more Transhipment Support Team - Malaysia & Singapore Process (2021 to Present):- Manage and update journey legs based on tickets received from capacity/cargo/customer service team- Resolve critical cases within specified SLAs to ensure Stakeholders satisfaction- Handle and resolve issues/escalation emails from cargo capacity handling team by conducting root cause analysis and providing corrective action- Conduct internal audits for the team and prepare reports on volumes- Possess basic knowledge in RPA - Automation Anywhere CLD, EDIFACT (Codeco and Coarri) File, and SQL- Familiar with ISMS, BCMS, and QMS- Streamline processes and eliminate unnecessary RFIs/queriesEquipment Management Team - Vietnam Process (2017 to 2021):- Responsible for update container tracking which will help to calculate DDSM charges, will help end customer to track container in CMA Website, will help us to track stock/inventory available in depots and Terminals- Validate tracking EDI rejections and fix segments in EDIFACT (Codeco and Coarri) File to increase direct integration percentage, leading to a reduction of 1 FTE in the process- Received Pearl Award and Propellar Award- Recognized with 4 award nominations Show less
