Dilip Kr. Jangir Email and Phone Number

* Building and maintaining strong relationships with customers to ensure their satisfaction and retention.* Developing and executing strategies to increase customer adoption, engagement, and retention.* Collaborating with internal teams to identify and address customer needs and concerns, and ensure timely resolution of issues.* Analyzing customer data to identify trends and opportunities for improving the customer experience.* Creating and delivering presentations and reports on customer success metrics and initiatives.* Leading and mentoring a team of customer success associates to achieve goals and objectives.* Developing and implementing customer success processes and procedures to improve efficiency and effectiveness.* Working closely with sales teams to ensure customer success aligns with business goals and objectives.* Analyzing the RFQs and being responsible to respond them to winning the deal.* Staying up-to-date on industry trends and best practices to continuously improve customer success strategies and tactics.* Responsible for driving customer satisfaction, retention, and growth by building strong relationships, identifying opportunities for improvement, and leading a team to deliver exceptional customer experiences.

* Dedicated assistance for Corporate Clients like Ultratech, JK Cement, Khaitan, Amazon, etc for Customer's Success.* Managing workflow in RACI (Responsibility, Accountability, Concern, Information) model in order to no skips.* Understanding corporate needs and delivering them the relevant solution which helps them to Enterprise Growth.* Onboarding, Ground & Operational Management for successful onboarding of client.* Key Account Management.* Regular touch-base with clients & understanding their pain points in order to offer them relevant solutions to achieve Growth in their Business.* Coordination for Renewals & Agreements.

* Leading a team in order to fulfill client needs & requests accordingly.* Prioritize the tasks & managing the team accordingly to ensure no delays.* Coordination with various teams and take a call for any issues, analyze root cause and assist in the efficient resolution of all production processes.* Monitoring the team and helping them to complete resolutions.* Taking initiatives for new projects & putting them into the regular workflow.* Requirements gathering & process them to delivery.* Involved in the QA team to ensure the developed product meets to customer's requirement document.* Additional Mobile App testing * Coordination with Development & Operations team to successfully deliver the releases.* Maintaining documents for whole monitoring & minimize lapses.* Establishing a corporate relationship with clients.* Hands-on experience of SQL database which helps for data extraction.* HTML email template designing for standard processes.

* Handling customer's queries related to Software & Hardware.* Followup with clients for requisites for any kind of integrations.