Dilip John Email & Phone Number

New York, Ny, Us

New York, Ny, Us

▶ SCOPE:• Certified in Federal Benefits Education, FRC, FEBA • Specialized in private equity wealth management and estate planning for business owners at M&A Wealth in New York City.• Developed innovative investment strategies to optimize client portfolios for long-term growth.• Strengthened client connectivity and fostered relationships to secure financial legacies through tailored support.• Designed comprehensive tax strategies for business owners that optimize tax efficiency, enhance cash flow, and reduce tax.

New York, Ny, Us

▶ SCOPE: Led U.S. Trading Systems Support/Engineering team of 11 via Follow the Sun Model, supporting clients in 80 markets. Team supported FIX Onboarding, Algorithmic, Market Data, and Low Latency Production Support/Engineering subgroups. Created roadmaps with focus on customer needs, technology onboarding, improved ticket management/escalation, and technical support as liaison to business, technical, and management stakeholders. Established open communication channel and cross-training to enhance knowledge dependency/documentation, improve productivity, and deliver efficiency. Oversaw projects to improve alerts, transition to new monitoring tools, and onboard new technology, professional development (DevOps, Python), and talent to position team for growth. ● Improved ticket alerting, transitioned to new monitoring tools, and onboarded new technology. ● Established rapid response system to subgroups: Market Data, Low Latency (FIX/OUCH), FIX Core Support, Algorithmic, and new technologies. ● Reduced ticket backlog 90% by revamping JIRA management and escalation process. Empowered team through specialized training, workflow diagrams, one-on-one coaching sessions, and weekly maintenance schedules. ● Facilitated future training for teams and defined basics/reference documentation for tasks by correcting Confluence Documents on Runbooks for team and reinforcing the Customer Success Team training & documentation. ● Ensured smooth annual audits by rebuilding regulatory documentation.● Set end-of-day live meetings to monitor systems, review prior day alerts, and review ongoing production system issues. Enabled DevOps and Customer Success and L1 teams to provide escalated support for crisis management and offer cross-functional training. ● Increased team morale and retention by rotating nightshift and holiday workstreams, reducing workloads to allow staff breaks. Persistent Zoom Office for intraday to facilitate cross functional training and speed of service.

San Francisco, California, Us

▶ SCOPE: Oversaw key projects with Capital Markets Calypso Trade Platform Engineering team, owning Independent Pricing Valuation (IPV) Engine Application Project support. Served as technical liaison to business stakeholders, managing regular meetings with business development teams to oversee weekly releases of new code, Q&A testing, and troubleshooting. Set up production environment to produce monthly valuation reports on latest applications and models for Board of Directors. Remediated issues and escalations, implementing scheduling tools and production support.▶ KEY CONTRIBUTIONS:● Offered new enhanced views of risks for businesses by providing new market and credit risk tools/reports. ● Surpassed business expectations by meeting monthly deadlines. Ensured timely completion by working 90 hours weekly to ensure goal completion for team. ● Built support around processes for new Pricing Engine, and applications: Calypso Platform, Oracle Coherence, IBM Spectrum Symphony Suite, Cluster Management Console, and IBM Spectrum Conductor.

New York, Ny, Us

▶ SCOPE: Consecutively promoted with 4 roles at JP Morgan Chase. As leader of Command Center Team, Managed File Transfer Services, Global Technology Infrastructure, and Enterprise Computing Services, worked directly with clients, vendors, and internal teams. Onboarded clients to platform and delivered solutions, improving existing processes, remediating issues and escalations, leading projects, and offering guidance to diverse teams in complex technical environment. ▶ KEY CONTRIBUTIONS:● Onboarded internal production application teams to ITRS GENEOS monitoring application. Remediated issues and escalations, various scheduling tools and production support. ● Assisted with internal application and file transfer needs for external clients, creating and testing routes, security keys (PGP, SSH, x509) set up, and supporting file reformatting for mainframe. ● Managed Security Key Project (SSH, PGP, TLS) upgrades for clients and Axway upgrades. Supported lines of business: Rates, Commodities, Payments, and Capital Markets for Commercial and Investment Bank. ● Onboarded clients to platform and set up solutions: Swift, FTP, & FIX using trade files, XML, and FIX Protocol format. Assisted external clients in proper trade transaction file format, establishing FTP connections with JP Morgan. ● Set up clients and processes on mainframe including JCL, Salesforce, and internal applications. ● Supported Ion Trading Systems (MarketView Platform), iCubic Bond trading platform for major U.S. investment bank. ● Ensured trading flows between front office and exchanges. Maintained trading systems in production and UAT environments, releasing code for application development teams. Led onboarding and entitlements for traders with L1 teams. ● Supported Ion MarketView trading system, iCubic system in FIX, mainframe, Redhat, Linux, Sybase, and Oracle environment. ● Onboarded new infrastructure and migrated systems from Cron to Control-M.

Redmond, Us

Volunteer Teacher of Computer Science at Houston Independent School District

New York, New York, Us

▶ SCOPE: Led as lead of Goldman Sachs Technology and Business Command Center Plant Ops Team. Served as SME for HP OpenView monitoring and onboarding clients, application, and support groups. Built initial Runbooks for monitoring escalation and Onboarding Production Application Teams. Supported REDI environment for trading, clearing, ECN and client connectivity, trading support, FIX client protocol lines and onboarding, reporting, and monitoring. Advised high value clients GUI, reports, and entitlement. Oversaw systems administration, patch installs, quality assurance, and application support. ▶ KEY CONTRIBUTIONS:● Developed and maintained HPOV alerting and monitoring structure, auditing hosts, and creating and maintaining alerts, working with application groups. ● Offered real-time analysis and resolution, creating new alerts/monitoring practices through HPOV templates/scripts in partnership with support/application groups. ● Supported Goldman’s REDI environment as member of Plant Operations group: FIX, mainframe, Solaris, Redhat Linux, IBM AIX, Sybase, Bloomberg TOMS, and AIM.● Created and maintained documentation of alerts (runbook) and established maintenance control of HPOV policies. Owned playbook to train outsources group. ● Maintained and created new alerts for application and operations groups using Pepperweed OVAA tools.

Windsor, Ct, Us

Support of people and technology for Financial Software and Services. ASP environment, Fixed Income products, with mainly bank clients.

Zurich, Ch

2 mergers(UBS and Paine Webber) and 3 major code releases( SBC Warburg Dillon Read, Swiss Bank, UBS Warburg, UBS )Programmer Analyst: Development SupportSecond Role: Support Analyst· Troubleshooting programs, scripts, and various production problems. · Worked with Change Management group, Systems Administration, Developers, and users (Traders, Risk Management).Support Analyst· Source Code Administrator, QA, and part-time Database Admin. · Project Manager transition projects.· Built, rolled out, and tested new patches· Resolved ‘bugs’ and informed Business Heads of resolutions · Coordinating patch building· Distributed to development and production environments· Created documentation of changes to database, environment variables, sourced files, etc. · Worked closely with Change Management, SysAdmin, and Distribution Management· Provided training and support during Global Rollouts, and also during Y2K in Singapore and London

Information Technology

Itil® Foundation Certificate In It Service Management, It Service Management

Unix System Administration/C/C++ Programming Certificate Program, Information Technology

High School Diploma