Dilip Manik Email & Phone Number

San Francisco Bay Area

Responsible for a diverse set of functions:• Monitored and controlled complex global implementations and recommended strategic changes leading to a turnaround and improved success rate in implementations for the professional services business• Reported on KPIs and coordinated closely with executive management for developing and tracking the professional services business • Managed P&L for a large and diverse project portfolio leading to a positive impact on revenue and P&L - from 45M to 53M for revenue and over 20% for PL for 2015• Persuaded management to pursue strategic initiatives and investment into tools and processes for improving the execution for implementations • Provided strategic direction and tactical support to project managers spread globally leading to their improved judgement and effectiveness on projects• Managed escalations leading to improved response time for issue closure • Prepared and finalized commercial sales proposals for winning new business to increase revenue • Defined & managed the product enhancement process and related SLAs leading to a higher level of transparency and dramatic reduction in average enhancement request delivery & closure rate• Contributed towards defining a proprietary delivery process model (DPM) leading to measurable delivery for projects, improved handover from Sales and a clear project initiation process

Singapore

• Managed successful delivery of the Calypso Solution at Singapore Exchange Limited (SGX)• Initiated the implementation of an exchange wide risk management system for the aggregation and reporting of exchange wide risk at SGX• Delivered a Clearing Solution at SGX driven by global regulatory changes• Responsible for planning, resourcing, scheduling & managing overall risk of delivery for these projects• Result of these engagements was Calypso becoming a market standard central counterparty clearing solution in Singapore

Singapore

• Implemented the Precious Metals and Cross Asset implementation and upgrade for the Calypso Solution at United Overseas Bank (UOB)• Responsible for resourcing, timely delivery of contractual commitments, enhancements and software bugs amongst other project delivery commitments• Result was a key reference able customer in the Singapore market who was able to kick start and efficiently manage their Precious Metals trading business

San Francisco Bay Area

• Supported Sales Executives and Market Specialists for various aspects in the Sales process for winning new customers thereby increasing their efficiency • Reviewed and finalized Request for Proposals (RFPs)

San Francisco Bay Area

• Managed the contractual delivery process for new products and functionality leading to transparency and predictability in contractual deliveries• Implemented a bug and release management system leading to improved operational efficiency in release cycles• Executed the release process model (RPM) for multiple software releases• Contributed towards defining a proprietary release process model (RPM) leading to a measurable and predictable delivery of releases• Defined and Managed SLA for product bugs and enhancements leading to improved issue closure rates

San Francisco Bay Area

• Implemented the Calypso solution for complex cross asset front to back requirements at Wells Fargo, San Francisco• Recommended target architecture optimization in conjunction with other team members • Defined integration solution for complex business requirements• Managed resolution for tricky production issues• Result was a key reference able customer in the US market

Greater New York City Area

• Responsible for defining the target architecture, streamlining business processes and driving the implementation of the Calypso solution at the following institutions: Bear Stearns (now JPMorgan Chase), New York (May 2005 – May 2006) SunTrust Capital Markets, Atlanta (October 2004 – May 2005)• Result were 2 successful implementations that helped establish the Calypso solution in the US market.

Mumbai Area, India

• Managed requirements gathering and created detailed specifications for various software development projects• Defined use cases, detailed business rules and wrote screen specifications for software development projects• Created functional, technical & system documents for software development projects• Attended project review meetings and providing technical and functional solutions to customers

Master'S Degree, Information Systems, A

Activities and Societies: • Beta Gamma Sigma • Member of the NJIT Chapter of Alpha Epsilon Lambda (AEL) Honor Society • GPA 3.875

Bachelor'S Degree, Bachelor Of Commerce With A Major In Accounting With Honors, First Class With Honors

Activities and Societies: - Passed Economics courses with honors