Diliyan Ivanov Email & Phone Number

Sofia, Sofia City, Bulgaria

Sofia, Sofia City, Bulgaria

Sofia / Bulgaria

- Coordinates appropriate staffing allocation and availability of call centre staff in order to achieve service level objectives.- Monitors site to ensure optimal staffing levels.- Administers volume contingency action plans as deemed necessary and appropriate.- Runs and analyses reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.- Ensures that all reports originating from the department are accurate and reliable.- Communicate effectively with internal and external customers in accordance with the company’s policies, procedures, guidelines, and common practices.- Stay current on internal policies and procedures.- Effectively communicate with peers and those we support in the business to ensure high quality and timely completion of work requests.

Bulgaria

Providing technical support for small and big business customers for cloud based applications. - Representing the company in a professional manner and achieve company goals.- Troubleshoot technical issues (DNS, web hosting, data migration).- Guide customers through the process of online activation of subscription and domain ownership verification.- Assist customers with billing queries.- Assist in configuring devices to email – mobile devices, tablets, PCs (Android OS, Blackberry, iPhone, Windows Mobile etc.)- Provide support to add/remove/modify user permissions on emails, calendars, shared documents, groups.- Provide information and guidance on Cloud storage and data maintenance

Canterbury Student Village, Parham Road, Canterbury/Kent, United Kingdom,Ct1 1Yn

- Planning and organising accommodation.- Promoting and marketing the business.- Managing budgets and financial plans as well as controlling expenditure;- Maintaining statistical and financial records.- Setting and achieving sales and profit targets.- Analysing sales figures and devising marketing and revenue management strategies.- Meeting and greeting customers.- Dealing with customer complaints and comments.- Addressing problems and troubleshooting.- Ensuring events and conferences run smoothly.- Supervising maintenance, supplies, renovations and furnishings.- Dealing with contractors and suppliers.- Ensuring security is effective.- Carrying out inspections of property and services.- Ensuring compliance with licensing laws, health and safety and other statutory regulations.

Canterbury, United Kingdom

Write and review security-related documents such as incident reports, proposals, and tactical or strategicinitiatives- Train subordinate security professionals and other organisation members in security rules and procedures- Plan security for special and high-risk events- Review financial reports and ensure efficiency and quality of security operations- Develop budgets for security operations- Order security-related supplies and equipment as needed- Attend meetings to keep abreast of changes in executive legislative directives or new technologies impactingsecurity operations- Coordinate security operations or activities with public law enforcement, fire and other agencies- Assist in emergency management and contingency planning

Canterbury, United Kingdom

Preparing, planning and project managing the publication of all publicity material to maximise brandpromotion- Creating marketing campaigns- Creating and developing new innovative ways to communicate the company message to their existingcustomers- Contributing to the annual sales and marketing plan- Planning and project managing marketing events and evaluating their success- Evaluating the effectiveness of all marketing activity- Developing and implementing an internal marketing programme- Supporting the marketing manager in day to day marketing activities- Plan, develop and deliver campaigns as agreed within timescales