Diljot Pannu Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Increased following on social media platforms (Facebook, Instagram, YouTube), by approximately 100% through customer engagement, content generation, and campaigns• Lead and managed a team of content producers to ensure content is creative and appealing, leading to a 250% increase in engagement• Defined and monitor most important social media KPIs that align with business goals to ensure company achieves its goals, resulting in 450+ attendees for virtual film festival

Vaughan, Ontario, Canada

• Created detailed customer reporting in Microsoft Excel, using client metrics and sharing insight using our internal reporting system for clients including Clorox and Kraft-Heinz• Conducted data analysis, photo review and approval, job setup, data collection and service follow-up call for Burt’s Bees• Built relationships through email and other forms of communication with our merchandising reps for and our clients during Walmart Garden Center’s summer campaign

Mississauga, Ontario, Canada

• Unload, sort, and process incoming packages ensuring integrity of items and less damage during transportation• Accurately and efficiently load outbound packages to designated containers ensuring arrival at destination• Increased work efficiency by 10% by creating daily Excel documents, using logistics and data to organize scheduled shipment

Toronto, Ontario, Canada

• Improved Instagram followers by 27%, reach by 42%, and engagement by 40% by displaying excellent copywriting skills and creating engaging content daily• Exceeded client’s goal of monthly memberships by 20% by developing an organic social media campaign• Monitored trends and used analytics to create and schedule content calendars in Google Sheets

Richmond Hill, Ontario

• Increased customer retention by 15% by collaborating and designing a CRM plan with colleagues• Utilized spreadsheets and analytical tools such as Pivot Tables to analyze client’s customer databases, determine the customer life time value, and identifying factors that lead to more sales, resulting in an increase in revenue by 5%• Presented the results of complex analysis in easily understandable Word, Excel and PowerPoint documentation, allowing the client to quickly engage with the findings and understand the importance of customer retention

Toronto, Ontario, Canada

• Reduced customer complaints by 40% by developing and implementing training programs to 50+ staff• Increased weekend sales to $10,000 by displaying excellent communication skills, relationship building, and service knowledge• Increased event bookings by 10% by promoting and organizing large corporate events and parties, ensuring a pleasurable experience