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Experienced Technical Account Manager with Project Management.Focused on improving customer service, profitability, and the client relationship.I have managed complex service deliveries and technical issues through to successful completion.Recently completing a full technical turnaround for a customer, comprising of improving service and support, Project Management of new solutions and overseeing resolution of several major complex technical issues.Sourcing and negotiating supply and service contracts with third party suppliers to improve overall service quality whilst improving costs.SIGNIFICANT ACHIEVEMENTSExcell Group • I turned a failing customer into a successful customer, with technical and cost saving benefits to both Excell and customer, • Achieving: 100% KPI and OTELANDesk• Managed the successful Pre-Sale process for Government Agency over an 18-month time frame, customer placed a £3.5M order.• I was Technical Account Manager at a Government Agency, gaining DV clearance• I overcame several product issues to deliver a successful solution• Achieving: 100% KPI and OTENovell • I was aligned to: Further Education, Public and Financial sectors, winning several high-level accounts.• Speaking at several Technical and Marketing events.• Award: ‘Silver Award’, for creating the 'Knowledge Share' concept, this even produced both training and a marketing event for Novell products and solutions, it ran for several years in different cities across Europe• Achieving: 100% KPI and OTEEDS• I was Email Team Leader for EDS / Rolls Royce Aerospace, running a successful team for 3 years, several team members were promoted upon recommendation• I gained promotion, moving into the major bid team • I delivered orientation course for new Team Leaders “Management Essentials”• Award: Week-long paid family holiday for outstanding contribution to an Exchange migrationBell & Watson• Award: For my Technical Service to Customers as a Professional Service Engineer (PSE), I was awarded by IBM, a fully paid cruse trip to the Caribbean for special training and the worldwide launch of the Infinity Server models.• Award: Attended a Study tour of IBM support centres, Raleigh, and Seattle
Transputec Ltd
View- Website:
- transputec.com
- Employees:
- 106
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Technical Account ManagerTransputec Ltd Jul 2021 - Present
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Technical Account Management, Project Management & Service ManagementExcell Group Nov 2016 - Nov 2019United KingdomManaging customer with 1500 usersI created a stable environment for the customer and reduced costs for Excell GroupI managed a diverse team to complete several complex projectsIssues: • Backup solution – redesign & new product• Active Directory – clean AD & DNS• Network stability – redesign & HW replaceSolution Delivery & Improvements: • Patch Management – new solution• VDI – new solution• Geo redundant solution for edge networking - new solution replacing unstable configuration• URL filtering – new solutionGovernance, Standard & Policies:• Documentation - created• Service descriptions - created• Process - created• SLA creation - created -
Technical Account Manager - Public SectorScc Nov 2015 - Jun 2016Birmingham, United KingdomManaging and developing technical relationships with the aim of securing managed service and the SCC Cloud based businessBringing together SCC Sales, Pre-Sales and Design Authority, with a view to moving customer ‘Data Centre’ to cloud, creating cost savings, with service improvement -
Senior Technical Infrastructure Analyst - Landesk Ldms (Contract)Lloyds Banking Group Oct 2013 - Oct 2015Birmingham, United KingdomI managed the Enterprise LANDesk solution for Patch Management16.5K servers - 120K users on 38 serversI successfully completed:• Moved service to cloud• Version updates for Operating System, SQL, and Applications• Working within complex internal and external processes and regulationsProject completed successfully -
Independent Landesk ConsultantTortek Oct 2011 - Sep 2013West Midlands, England, United KingdomContracting to Irontouch I completed several pieces of work:• Microsoft Small Business SpecialistProviding Cloud services to SMB market based around Microsoft solutions, using Microsoft Cloud products to create solution for customers.Microsoft Office 365General remote presales Support on LANDesk• Cambridgeshire CC:• Support on LANDesk Cloud Gateway• I liaised with clients to fully understand their issues and requirements• Implemented resolutions working within the Council policies and Governance• Successfully addressed the Councils requirements, securing data and allowing targeted remote accessProject completed successfully
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Technical Account ManagerLandesk Software Nov 2009 - Oct 2011Government Agency, Cheltenham, Uk,Government Agency – DV ClearedWorking between customer and remote I managed a Project of 50K users. Overseeing a £3.5M solution through to completion.I managed and delivered:• Software development• Training, mentoring and support• Issue resolution• Providing a direct point of contact for communications between LANDesk and customer, maintaining cooperative working relationships -
Landesk Consultant (Contract)Talbot Underwriting Ltd Jun 2009 - Nov 2009London, Uk• I successfully designed and deployed LANDesk solution worldwide, within customer ITIL and Change Advisory Board (CAB) processes.• I provided training and support IT staff.• I was responsible for Managing and updating Patch Management, Software Delivery, Virtualization, OS Provisioning & Migration, Software License Monitoring, SLM and Asset Reporting.Project completed successfully -
Landesk Consultant (Contract)Bank Of Tokyo-Mitsubishi Ufj Mar 2009 - Jun 2009London, Uk.I delivered a Patch Management and Service Pack rollout for 1800 PCs, with training and documentationReviewing and developing policies and procedures around a LANDesk solution, assisting with the building of the LANDesk team, working with the ITIL and CAB processes.Redesigning the Patch Management System, and patch deployment.Design process for team to performing health checks for the LANDesk service.Project completed successfully -
Technical Sales ConsultantLandesk May 2006 - Mar 2009United Kingdom & Nordic CountriesResponsibilities and duties:Enterprise & Government SalesOwn the technology relationship with the customer Develop training and support of channelBuilding in-depth account relationships from the executive and senior manager level to technical level. Participating in setup and demonstrations in marketing events including tradeshows, seminars and conferences. Communication and demonstrating the technical features and customer benefits of LANDesk solutions. Taking a proactive leadership role in creating, installing and supporting proof of concept pilots in pre-sales opportunity assessment.Completion of RFQ, RFI tender responses for LANDesk and partners
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Pre-Sales EngineerAltiris Feb 2004 - May 2006United Kingdom & Nordic CountriesResponsibilities and duties:Enterprise & Government SalesOwn the technology relationship with the customer Develop training and support of channelBuilding in-depth account relationships from the executive and senior manager level to technical level. Participating in setup and demonstrations in marketing events including tradeshows, seminars and conferences. Communication and demonstrating the technical features and customer benefits of Altiris solutions. Taking a proactive leadership role in creating, installing and supporting proof of concept pilots in pre-sales opportunity assessment.Completion of RFQ, RFI tender responses for Altiris and partnersIdentifying and developing new Business Partners, licensed Sales and technology partners, also a distributor within the UKProviding product and solutions’ training to technical support to the Partner network. -
Novell - Pre Sale EngineerNovell Oct 2000 - Feb 2004Responsibilities and duties:Supporting Novell with large events (Network-Telecom, Microsoft show, several M.O.D. events, Knowledge Share Program and custom shows.)Speaking at shows / events (10 to 150 people)Developing the channel partners, training and assisting with sales meetings and event days.Working with different account managers each year, central & local government, NHS, education and enterprise accounts.Assisting account managers in delivering technology updates and specific product discussions; this involves talking to customers regarding the business direction and helping the customer develop a solution strategy.• Award for conception of ‘Brainshare’ training program -
Senior EngineerElectronic Data Systems May 1997 - Oct 2000Derby, London & Newcastle-Upon-Tyne,Team Manager• Rolls Royce Aerospace• 30K users worldwideTransition Manager• Transition Manager for BP in Newcastle• Member of bid team for 1)Allied Dominic – £1.2B 2)Liverpool BS - £730K• Award: Family holiday for managing Exchange version migration
Dave Hill Skills
Dave Hill Education Details
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AxelosPrince2 Practitioner -
Chase Terrace Technical College
Frequently Asked Questions about Dave Hill
What company does Dave Hill work for?
Dave Hill works for Transputec Ltd
What is Dave Hill's role at the current company?
Dave Hill's current role is Technical Account Manager at Transputec Ltd.
What is Dave Hill's email address?
Dave Hill's email address is da****@****dlm.net
What is Dave Hill's direct phone number?
Dave Hill's direct phone number is +4478999*****
What schools did Dave Hill attend?
Dave Hill attended Axelos, Birmingham City University, Chase Terrace Technical College.
What skills is Dave Hill known for?
Dave Hill has skills like Enterprise Software, Itil, Cloud Computing, Pre Sales, Virtualization, Systems Management, Windows Server, Networking, Servers, Management, Technical Support, Data Center.
Who are Dave Hill's colleagues?
Dave Hill's colleagues are Paul Martin, Irwin Seva, Juan David Riveros Pérez, Ayaz Mushtaq, Marlena Kubala, James C., Peter Mackenzie.
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Dave Hill
International Industrial Portfolio Chairman And Ned With Capacity For Further Nec Role In Private EquityManchester Area, United Kingdom2johncrane.co.uk, johncrane.com
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