ISF is a management consulting and IT development firm serving state government and business clients for over 40 years. As a Client Partner, I am responsible for the development of current and new relationships between ISF and its clients, utilizing my experience in sales, customer service, and business to extend our services and find solutions to their business and IT needs.

BrightStar Merchant Services provides credit card processing solutions for businesses in a wide variety of industries including non-profits; anywhere in the United States. We offer retail, e-commerce, mobile, gateway and point of sale (POS) services. We take a collaborative approach to identifying your credit card payment needs. We are committed to going beyond the traditional vendor relationship; we are focused first and always on finding ways to help the business owner lower costs, improve efficiency and protect themselves against fraud . The bottom line is we work with clients as a true partner where we identify key ways to improve their cash flow and lower costs.

Identified and targeted prospective clients within the SLED market for multiple states to increase client base. Drove growth by consistently developing sales funnel to increase revenue. Built and nurtured strong relationships with key clients through regular communication, strategic account reviews, and tailored solutions. Provided mentorship and leadership to junior team members to enhance team productivity.▪ Identified and pursued new business prospects within the IT sector, prospecting potential clients and presenting staffing solutions to meet specific requests while developing sales strategies to boost revenue and market share.▪ Conducted comprehensive market research and analysis to stay abreast of industry trends, competitor activities, and client needs, facilitating informed decision-making strategies.▪ Analyzed pipeline data to forecast sales performance and implement corrective actions to achieve targets. Collaborated with marketing teams to develop and implement targeted campaigns for increasing brand awareness.▪ Created and executed strategic account plans to maximize client retention and growth. Analyzed market trends, competitor activities, and client feedback to adapt strategies accordingly.▪ Implemented and managed an efficient sales pipeline, utilizing CRM tools to track leads, opportunities, and client interactions. Negotiated contracts, ensuring compliance with company policies and legal requirements.▪ Collaborated with cross-functional teams to ensure seamless service delivery, fostering a collaborative and high-performance culture. Addressed and resolved client issues, maintaining high client satisfaction and loyalty.▪ Developed and delivered compelling sales presentations to key decision-makers, communicating the value proposition of Talent Groups' services. Participated in industry events and conferences to enhance Talent Groups' visibility and establish thought leadership.

Throughout eight-year tenure achieved an average annual revenue of $4.18 million, annual gross profit of $1.17 million, weekly gross profit of $21,058, gross margin of 28.1%, and percent to goal of 225% respectively.Maximize branch revenue by directing all aspects of sales/business development activities and expanding the company's customer base. Provide strategic leadership and facilitate training to a team of business development managers in developing and executing marketing/sales and account penetration strategies to achieve sales targets and drive revenue growth.▪ Accelerated organizational and local revenue by leading and supporting a sales/account team in developing and implementing sales strategies, developing relationships with new clients, and expanding and managing key accounts.▪ Supervised and directed operations by recruiting and developing multiple resource development managers, recruiters, and business development managers to promote and sell various managed services across Florida.▪ Streamlined daily operations by developing new business opportunities, cultivating long-term client relationships, and predicting the future financial performance of sales accounts to generate new sales and business.▪ Significantly developed assigned accounts by conceptualizing and implementing effective/critical business plans while acting as a key contact for accounts for reviewing sales activity and recommending improvement programs.▪ Facilitated rapid business expansion by conducting effective sales presentations, preparing new proposals, acquiring new clients, expanding the existing portfolio of accounts, and maintaining a strong rapport with clients.

Dedicated to helping our customers achieve meaningful and transformational business outcomes; through a portfolio of technology capabilities and managed service delivery models including:• Application Development• Cloud• Security• Infrastructure and Service Delivery• Data Analytics• Engineering• Project and Program Management

Responsible for identifying sales opportunities and consultatively sell solutions and/or services to existing and new clients through partnering with clients to define strategic objectives and hiring needs.Developed client-specific strategies aimed at achieving revenue, gross profit and other financial targets.Cultivated effective relationships with key client contacts by regularly conducting site visits and sales meetings/presentations.Negotiated new client contracts, renewals, extensions and amendments.Built and maintained subject matter expertise on sales best practices, industry trends, market activities, and competitor strategies.Established and maintained a network of industry contacts through participation in technical and professional networking workshops, seminars and organizations.Assisted in the establishment of sales, pricing and marketing strategies.Assessed the effectiveness of strategies and recommends changes and best practices.Produced, analyzes and communicates sales forecasts and key performance indicators to stakeholders.Provided leadership, guidance and coaching to team members.Participated in and created special projects focused on quality, retention and growth of market share.Exceeded sales quota by 223%, 2019 $5.5M Revenue/$1.45M Margin. 2019 All Stars Award Winner

Responsible for uncovering new business and growing existing portfolio of accounts throughout North Florida. Fostered key business relationships with potential and existing clients. Developed client-specific strategies and solutions to increase sales and meet expectations for profitability and client satisfaction. Heavily focused on outbound sales activities, onsite client workshops and engagements. Excelled at 225% of sales quota, 2017 $4.3M Revenue/$1.1M Margin, 2018 $5.3M Revenue/$1.29M Margin.2017 Circle of Excellence Award Winner

Responsible for sourcing and recruiting candidates to fill temporary, temporary to permanent and/or permanent information technology, engineering and/or other professional job orders for a variety of moderately complex, complex and/or specialized clients. Partnered with clients to define strategic objectives and hiring needs. Analyzed hiring needs, determines best recruiting methods, and creates/deploys client-specific and/or role-specific recruiting strategies. Built and maintained a comprehensive candidate pipeline that addresses client needs. Identifies, evaluates, and recommends innovative solutions to address client needs and issues. Served as subject matter expert on market trends, target industries, and information technology and engineering roles.Performed at 541% of quota and 241% activity metrics respectively.

Delivered staffing solutions across multiple business markets and for a variety of leadership teams. Managed full lifecycle of candidate selection, review and hiring process according to company guidelines. Partnered with hiring managers, senior leadership and candidates to ensure all goals were achieved.

Responsible for full lifecycle of recruiting and sales efforts within existing and the development of new accounts for contract, contract to hire and direct placement staffing services. Excelled with $500K in revenue and $175K in gross profit.Responsible for the leadership, strategy, direction and accountability of other recruiters.

Responsible for full sales lifecycle activities with new and existing customers.Excelled with 115% revenue and 123% profit growth in our largest account.

Full lifecycle IT Recruiter for a variety of organizations filling permanent and contract positions throughout the United States.

Responsible for the entire sales lifecycle of hardware, software and services represented by our complete product portfolio (Desktops through Enterprise Storage) to the State of Florida as well as the Local Government, K12 and Higher Education markets throughout Northeast and Northwest Florida. Directly responsible for driving the entire buying cycle from project planning through delivery.Annually producing in the top 25% against with an annual quota of $8.3M revenue and $1.6M margin respectively.

Tasked with growing the Jacksonville market through offering CAI’s flagship legacy application maintenance product coupled with their proprietary methodology.Responsible for managing CAI’s existing account to grow project based business.

Accountable for all aspects of the account development cycle including: planning, prospecting, developing, closing and account maintenance.Increased annualized revenue by $1.8M with gross profits of 35.2%. Established relationships at multiple levels of management and collaborated to help define and resolve staffing issues by becoming a trusted advisor.

Responsible for leadership, coaching, hiring and development of twelve direct reports. Development of sales initiatives in concert with program and product marketing teams.Our team performed at 113% of annual revenue and 125% of annual margin goals. Responsible for $29.2M annual revenue and $9.1M annual margin with a balanced product mix covering storage, servers, desktops, notebooks, imaging, software, services and 3rd party products.

Successfully grew account revenues by 20% and profitability by 25% over a period of twelve months.Utilize relationship selling and expert product knowledge to expand within named accounts.Lead virtual team of field personnel and technology partners within assigned account base to achieve aggressive revenue growth while increasing Hewlett Packard’s profitability within the accounts.

Manage all activities within assigned territory, achieving 130% quota attainment during my tenure.Increase new business at both the territory and account level through strategic account planning.Cultivate technology partners within territory, through trust and professional business practices.