Dillan Mathew Email & Phone Number

Chantilly, Va, Us

◦ Workflow Automations: Streamlined issue resolution processes with advanced monitoring tools, accelerating incident response by 50% and maintaining system stability by proactively alerting on potential hardware and software failures, reducing ticket processing of over 60 hours weekly.◦ Network Health Dashboard: Developed and deployed a company-wide network health dashboard using Azure cloud tools and MySQL-based ICINGA, in collaboration with Senior Developers and CIO, streamlining hardware and software service management, increasing operational efficiency by 35% saved $2500 in lost revenue weekly.◦ Company Impact: Projects enabled the company to enhance operational efficiency by accelerating issue resolution and maintained system integrity by proactively alerting hardware and software outages.

Chantilly, Virginia, United States

◦ Technical Support: Assisted customers in troubleshooting and resolving a wide range of electronic and technology-related issues. Provided expert guidance and tailored solutions to ensure optimal performance of products, enhancing customer satisfaction and loyalty.◦ Customer Communication: Actively engaged with customers to understand their specific needs and preferences. Delivered personalized product recommendations, effectively addressed inquiries and concerns, and created a welcoming and positive shopping experience that encouraged repeat business and long-term customer relationships.◦ Team Collaboration: Collaborated closely with fellow advisors, leveraging each other’s strengths, and sharing knowledge to improve overall team performance. Coordinated efforts to ensure a cohesive and seamless customer service experience, contributing to a supportive and productive work environment.

Computer Science, Junior

Education record