Dillan Smith Email & Phone Number

Gilbert, Az, Us

Boise, Idaho, Us

- Reporting directly to the CTO, was responsible for all of Jasper’s infrastructure, automation, security, compliance, as well as access and device management- Managed negotiations and relationships with 55+ vendors across diverse domains including software development, product management, HR, CRM, communications, business intelligence, marketing, and IT infrastructure.- Enhanced reliability by implementing multi‑region resiliency, meeting enterprise client requirements and boosting sales- Managed our two IT and Devops resources- Built/maintained all our GCP cloud infrastructure across 4 teams and 15 environments- Built relationships across engineering, product, clinical, and the c-suite improving velocity and release frequency- Managed engineering practices and 55+ vendors to maintain SOC2 and HIPAA compliance, securing our patients' data

Boise, Idaho, Us

Bloomington, Illinois, Us

- Invented 'Infinite Partitions' which allowed multiple teams to work on the same product freely and tripled our development speed- Lead team of 8 engineers through creating an Enterprise product for tracking billions of interactions with our customers. This enabled measured improvement of customer experience across the enterprise- Built a growth oriented engineering community resulting in increased velocity and 10x deployment frequency- Built our framework inside AWS using Python, Node, APIGateway, Lambda, ECS Fargate, DocDB, Elasticache, EventBridge, S3, etc.

Bloomington, Illinois, Us

- Built a new team from the ground up to own our core contact center application used 24/7/365 by 50000 call reps- Delivered Mission Critical 24/7 full stack application to over 30000 call reps with 99.9% up time across 2 years- Overcame legacy infrastructure challenges to build a new version of our app that allowed accelerated validation of changes to our product- Managed competing requirements between dozens of contact centers and delivered targeted value

- Taught \& coached 200+ students ballroom dance as a technique, art form, and means of personal communication- Led teams of 4-7 other TAs and Assistants in teaching private classes- Adapted teaching methods for 6 different ballroom dance forms to suit each students needs

-Responsible for all internal communications and documentation-Acting member of cabinet and one of five leaders of the fraternity.

Campbell, Ca, Us

- Met students ages 9-17 where they were at and showed them the wonders of STEM- Simultaneously worked as a technical professional with peers and parents while being a teacher and counselor for my students- Created a once in a lifetime experience for our kids in a high energy 24/7 environment with 200+ kids

Meadville, Pa, Us

- Chosen to be an RA as a sophomore- Built trust with my residents so they'd confide and bring me into problem scenarios rather than hide them- Created opportunities for students to connect amongst themselves and build community- Worked closely with 8 other RAs to manage the dorm and keep our residents safe and happy