FINANCIAL CONSULTING & ORGANIZATIONAL DEVELOPMENTTeam Building & Career Development Performance Efficiency Analysis & Resolution New Market PenetrationHighly motivated leader and interpersonal communicator with extensive experience managing and building infrastructure, providing continuous process improvement procedures, and establishing a culture ofaccountability and cost management. With over 30 years in the Mortgage/Banking sector as a Leader and hands on Operations provider, I have supported Start-Up End to End Design, Turn-a-Round Analysis, and Planning and Growth-related needs both in the Public and Private sector of Non-Performing, Government and Performing asset management. Leveraging technology is a key part of the stability of any platform, and driving the proper utilization is critical to service levels and cost management. My direct oversight in systems implementation and interfaces to third parties, has been based on the end users internally and externally service levels being achieved. Primary areas of focus: Leadership and Management- Roles and Skill’s assessments, Span of Control Reviews, Staffing Models, and Regulatory Oversight Support. Direct interaction with Banking Facilities, Board Members and Rating Agencies. Operational- Risk Assessments/Controls, Change Management, Policy and Procedure review and development, Vendor Relationship Oversight. Customer Experience- Access to information, Inquiry to Complaint Management, Root Cause Analysis, Remediation Plans, Service Level Performance, and Pipeline Management.   Cost Analysis- Per Loan assessments, performance targets, internal development plans, portfolio fluctuation forecasting, reporting and analysis. I look forward to discussing my experience and capabilities with your firm and learning more about how my skills can align with your needs.