Project: Vmware Inc.Designation: Technical Lead• Good Knowledge in Office365 infrastructure with Hybrid setup and centralized E-mail flow between the On-Prem and O365.• Good Knowledge in Microsoft Exchange 2003, 2007,2010 and 2013 Administration• Good Knowledge on Email gateways like Trend Micro, Postini, Proofpoint, EOP and ATP• Preparing Technical documentation and reports.• Handling Customer Escalations.• Preparing RCA for major… Show more Project: Vmware Inc.Designation: Technical Lead• Good Knowledge in Office365 infrastructure with Hybrid setup and centralized E-mail flow between the On-Prem and O365.• Good Knowledge in Microsoft Exchange 2003, 2007,2010 and 2013 Administration• Good Knowledge on Email gateways like Trend Micro, Postini, Proofpoint, EOP and ATP• Preparing Technical documentation and reports.• Handling Customer Escalations.• Preparing RCA for major incidents/outages.• Providing Incident Management strategies to the L1 &L2 team and thereby managed to reduce the backlog incident counts and managed to cut down on the escalations, SLA breaches and saving cost on penalties• Ensure that all the team members receive appropriate training, KT, are encouraged to continually look for better ways to do their jobs and to provide a high level of service and systems administration Show less

Job Responsibilities:Managing & maintaining Windows server with AD& Exchange 2003/ 2007/ 2010 and Blackberry Environment. Making sure based on the BASELINE customer SLA are met.• Installing, configuring and managing exchange 2003 and 2007/2010 server environment with different server roles.• Managing & Maintaining the Exchange Server Databases.• Installing, configuring and managing Blackberry enterprise server 5.0 environment.• Installing, configuring and managing BES… Show more Job Responsibilities:Managing & maintaining Windows server with AD& Exchange 2003/ 2007/ 2010 and Blackberry Environment. Making sure based on the BASELINE customer SLA are met.• Installing, configuring and managing exchange 2003 and 2007/2010 server environment with different server roles.• Managing & Maintaining the Exchange Server Databases.• Installing, configuring and managing Blackberry enterprise server 5.0 environment.• Installing, configuring and managing BES Databases HA (Mirroring) environment.• Verifying and maintaining the integrity of BES Databases.• Helping email restoration for Exchange and blackberry users.• Performing proactive maintenance of log file growth on exchange server & take immediate action based on the criticality.• Taking the proactive actions by analyzing the Log files, Monitoring System.• Handling Customer Escalations.• Preparing RCA for major incidents/outages.• Guiding L1 & L2 team for handling critical issues.• Handling all the messaging issues which are escalated by L1 &L2 team• Testing, analyzing and deploying and all critical patches/Rollup/MR for Exchange and Blackberry servers on regular basis.• MIS reports Preparation.• Verifying change management process• Managing recipient & system policies for applying various levels of restrictions.• Planning and testing of new projects prior to implementation.• Monitoring and evaluating server health of all the critical servers including improvements/upgrades and consolidate recommendations. Show less

• Installing, configuring and managing exchange 2003 and 2007/2010 server environment with different server roles.• Managing & Maintaining the Exchange Server Databases.• Installing, configuring and managing Blackberry enterprise server 5.0 environment.• Installing, configuring and managing BES Databases HA (Mirroring) environment.• Verifying and maintaining the integrity of BES Databases.• Helping email restoration for Exchange and blackberry users.• Performing… Show more • Installing, configuring and managing exchange 2003 and 2007/2010 server environment with different server roles.• Managing & Maintaining the Exchange Server Databases.• Installing, configuring and managing Blackberry enterprise server 5.0 environment.• Installing, configuring and managing BES Databases HA (Mirroring) environment.• Verifying and maintaining the integrity of BES Databases.• Helping email restoration for Exchange and blackberry users.• Performing proactive maintenance of log file growth on exchange server & take immediate action based on the criticality.• Taking the proactive actions by analyzing the Log files, Monitoring System.• Handling Customer Escalations.• Preparing RCA for major incidents/outages.• Guiding L1 & L2 team for handling critical issues.• Handling all the messaging issues which are escalated by L1 &L2 team• Testing, analyzing and deploying and all critical patches/Rollup/MR for Exchange and Blackberry servers on regular basis.• MIS reports Preparation.• Verifying change management process• Managing & Maintaining Postini gateway• Managing & Maintaining Trend Micro IMSS servers..• Planning and testing of new projects prior to implementation.• Monitoring and evaluating server health of all the critical servers including improvements/upgrades and consolidate recommendations. Show less

• Installation, Configuration and Administration of Windows 2000/2003 OS.• Creation of User Accounts, Creation of OU’s, and applying Group Policies.• Transferring FSMO Roles From One DC to Another. • Implemented and Configured Windows 2000/2003 DNS Server.• Installing and configuring Microsoft Exchange Server 2003 and 2007.• Creating Mailboxes for Users and DL’s. • Recovering of Deleted Mails, Mailboxes and Mailbox database.• Configuring SMTP Connector and Routing… Show more • Installation, Configuration and Administration of Windows 2000/2003 OS.• Creation of User Accounts, Creation of OU’s, and applying Group Policies.• Transferring FSMO Roles From One DC to Another. • Implemented and Configured Windows 2000/2003 DNS Server.• Installing and configuring Microsoft Exchange Server 2003 and 2007.• Creating Mailboxes for Users and DL’s. • Recovering of Deleted Mails, Mailboxes and Mailbox database.• Configuring SMTP Connector and Routing Group Connector on exchange • Migration of exchange 2003 to exchange 2007.• MS exchange server 2003 /2007 disaster recovery for servers and databases.• Planning and testing of new projects prior to implementation.• Testing and deploying all critical patches/antivirus Definitions on all the servers on regular basis.• Monitoring and evaluating server health of all the critical servers including improvements/upgrades and consolidate recommendations.• Hosting of Websites through IIS. Show less