Chris Dillman Email & Phone Number

San Jose, Ca, Us

Montevideo, Montevideo, Uy

JARS Capital - As Chief Operating Officer at Element 14, my focus is on driving operational strategies that bring our mission to life: empowering our customers with high-quality, cost-effective software. We go beyond traditional outsourcing by positioning ourselves as a trusted technology partner, investing deeply in understanding our clients’ industries and delivering tailored solutions that meet their specific needs efficiently.In this role, I oversee recruiting, team management, and strategic resource allocation, ensuring our teams are agile, responsive, and aligned with our clients’ objectives. Whether developing custom software for large organizations or creating lean MVPs for rapid product validation, I remain closely involved in product operations to prioritize high standards and immediate client responsiveness. This commitment extends to department budgeting and global collaboration, enabling us to consistently deliver impactful technology solutions for companies of all sizes.

Culver City, Ca, Us

JARS Capital - In my role as VP of Product, I led the development of an AI-driven platform for automated PPC marketing, specifically tailored to multifamily real estate. By leveraging advanced integrations with Google Analytics and Google Ads APIs, our platform optimizes marketing strategies to drive high-quality traffic with minimal spend. Working closely with property management systems (PMS) and overseeing seamless billing and payments, I ensured that our AI-powered solution met the dynamic needs of our clients, maximizing leads and marketing ROI in an effortless, strategic framework.The Effortless Al algorithm in the background is designed to maximize traffic on minimal spend.- Google Analytics & Google Ads APIs- PMS Integrations- Billing and Payments

San Francisco, California, Us

JARS Capital - Key Texting is the easiest way for communities to stay connected from first contact as a prospect through the lifetime as a resident. By putting the focus on the most preferred method of communication today - leasing agents have more meaningful conversations, build deeper relationships with their residents, close more business and greatly reduce late payments.

As the Principal Product Manager, I led the Property Management System (PMS) integrations that form the backbone of our core offerings, including lead generation, analytics, and resident management solutions. This role required a strategic focus on ensuring seamless data flows and operational efficiency, enabling us to deliver high-value, data-driven insights to our clients.In addition, I managed relationships with all third-party vendors and APIs central to enhancing the prospect and resident experience, driving streamlined and impactful interactions across our product ecosystem. My work focused on building a cohesive tech stack and fostering partnerships that enabled innovative, client-centered solutions aligned with our company’s goals for growth and differentiation in the market.

Santa Barbara, California, Us

Led strategic initiatives focused on optimizing data migration and enhancing the user onboarding process. I spearheaded the integration of a flat-file importer, which streamlined data migration and reduced setup time, ensuring a smooth transition for new clients. Additionally, I aided in refining the onboarding journey, prioritizing ease of use and efficiency to improve customer experience and adoption rates. These improvements not only expedited implementation but also increased client satisfaction, reinforcing the product’s value and scalability across diverse client environments.

Richardson, Texas, Us

Leading the Renter Engagement - Consumer Solutions products focused on Online Application, Renewals, Student Housing, and our New York Rent Stabilized market.✪ Managed multiple PMS and BAs✪ Shipped new student housing platform that was adopted by 30k rental units during beta✪ Lead Pendo Analytics platform that is focused on revenue and adoption✪ Currently spearheading a migration of 2 million rental units from a legacy platform

Richardson, Texas, Us

✪ Completed the Director Leadership course "Lead to Exceed" to continue creating and inspiring change✪ Stabilized our domestic team by expanding local leadership, addressing team frustrations, analyzing department tools✪ Slowed client attrition related to department frustrations by pairing our at-risk clients with proper domestic consultants✪ Grew our team from 12 FTE's to 45 in 3 locations✪ Oversaw the development of an international team that made up 70% of our department, saving approximately $500,000 Y/Y✪ In creating one domestic and two international teams, I successfully reduced our department's service level standard (SLS) time by 4x, improving customer satisfaction by 80%. ✪ Implemented GitHub for code review, reducing MTTI by 30%.✪ Designed and implemented developer worklog automation, reducing documentation time per client request by 15-30 minutes✪ Lead successful migration from Slack to Microsoft Teams

Charlottesville, Va, Us

As a Project Manager, I led the successful execution of high-profile projects for top-tier clients, ensuring seamless communication, project alignment, and on-time delivery. Key achievements include: • WaterPik iOS App: Spearheaded the development of a new iOS app experience, overseeing all phases from ideation to launch. Coordinated closely with cross-functional teams to deliver a high-quality, user-centric application aligned with WaterPik’s brand and user expectations. • Wyndham Hotels Adobe Analytics Integration: Managed the end-to-end integration of Enterprise Adobe Analytics for Wyndham Hotels. Focused on implementing a robust analytics solution that enhanced the client’s data capabilities, enabling deeper insights and improved decision-making for strategic business outcomes.In each project, I prioritized clear communication, risk management, and meticulous planning to ensure we delivered on time and exceeded client expectations.

Campbell, Ca, Us

Product Manager for multiple software applications: The online application platform, automated online renewals, electronic signature, core document platform, student housing module, and the New York stabilization platform. I track KPIs with Datadog and Google Analytics to evaluate our market growth and revenue objectives. I’m also directing sales assistance and direct client communications, research and analysis, development pipeline, documentation, and client support. I’ve been designing an application geared towards the New York multi-family stabilized market.Key Achievements:✪ Released a revamped online application platform designed with mobile usability as an essential requirement and using React as the foundation.✪ Multiplied applicant conversion from the previous application by 3X through usability testing, analytics, and full playback tracking.✪ Developed true solution for the New York multi-family stabilized market.

Campbell, Ca, Us

As the Technical Program Manager for the Document Design team (25 people), I drove the team to higher productivity. Additionally, as the QA and client implementation lead, I standardized development and release processes. To enhance customer usability and product accuracy, I designed and implemented a client request system. I also successfully transitioned the implementation team from CRM to Agile development. And to improve employee growth, I established training, career advancement, and weekly incentive programs.Key Achievements:✪ Maintained a more than 90% employee retention rate.✪ Increased engineer efficiency by 250%.✪ Designed and executed release automation for the document engineer procedure.✪ Reduced engineer manual release by 30% and document implementation go-live by 50%.

Campbell, Ca, Us

I transformed static text to dynamic documents with smart inputs per client specifications using predominantly XML coding and mastery of GIT; I also used Java, JavaScript, and Ruby. My expert debugging and research skills made sure that clients received high-quality products, consistently.Key Achievement:✪ Lead the engineering team in productivity with the highest rate of ticket completions.

Campbell, Ca, Us

Resolved client and internal technical issues through hands-on troubleshooting, active escalation of high priority and delayed reports, synchronization with community forums and support channels, and anticipation of support team needs. Enhanced client satisfaction and team efficiency through method, workflow, and tool optimization.Key Achievements:✪ Received employee of the month award during the introductory 90-day period.✪ Lead team in outbound calls and client satisfaction

I processed and classified counterfeit notes and corresponded with banks or businesses .