Julia Dillman Email & Phone Number

Greater Salt Lake City Area

Temp to hire.

• Handled accounts for high profile businesses such as Hyundai, Bank of America, and Capitol One• Actively listened for the purpose of the call, deescalate calls• Protected the privacy of thousands customer by customers verify specific information• Be up to date on changes in procedures, policies and laws that changed regularly• Answered telephones Hyundai• Detailed documentation of the conversation and resolution to the problem with customer on the phone• Coded the call correctly so the call would go to the right department• Researched warranty information, transfer calls to specialists• Maintain customer’s files, verified data for accuracy• Enter data• Explained vehicle parts that were under warranty Bank of America• Provided account information such as: APR, balance and due date• Took payments, send letters, calculate minimum payments, change addresses• Collected information for balance transfers, educate customers about credit cards• Researched statements and reward information, inform customer of products customer may benefit Capitol One• Collected information from customer for disputes customer has about the credit card• Documented the complaint and transfer the information to a specialist• Closed accounts that were reported as lost or stolen• Provided other account information for the customer

• Fill in for absent teachers• Aided the severely handicapped sort by color, size, do puzzles• Dressed and undressed students for swimming• Helped students learn to swim • Supervised at extracurricular activities• Preformed other duties as needed to prepare students for life

Associate Of Applied Science, Water/Wastewater Management

Bachelor Of Science, Child Development/Family Relations

Associate, Water/Wastewater Management