Dillon Ameigh Email & Phone Number

Elmira, New York, United States

Manages, reports, and provides continual service and process improvements for incidents,requests, problems, and changes within ITSM platform (SysAid)Communicates and trains department of any updates, developments, and upcomingapplication additions.Provides ITS team members with most efficient and effective ways of utilizing the ITSMplatform.Documents changes, workflows and word within ITSM toolset.Identifying, diagnosing, and resolving issues for end users pertaining to computer hardware, software, network connections and printers.Configuring, imaging, tagging, deploying, and upgrading desktop and laptop PC hardware.Configuring and troubleshooting LAN and Wi-Fi connections between endpoints and the wider organization network.

Elmira, New York, United States

Identifying, diagnosing, and resolving issues for end users pertaining to computer hardware, software, network connections and printers.Configuring, imaging, tagging, deploying, and upgrading desktop and laptop PC hardware.Configuring and troubleshooting LAN and Wi-Fi connections between endpoints and the wider organization network.Coordinating moves across Arnot locations and first-time setups of new physical workspaces for end users as they pertain to IT equipment.Managing all new and ongoing tickets, as well as those that have been closed and documented, in the SysAid ticketing system.

Elmira-Corning Area

Troubleshooting hardware and software issues with end users.Assisting end users in resetting password and creating accounts, including Active Directory accounts and individual pieces of software used for messaging, billing, and maintaining patient records. Providing excellent customer service and easy-to-understand instructions to end users so that they are able to utilize all technology resources available to them.

Remote

Generating, qualifying and distributing new sales leads through a variety of sources, including inbound sales calls, trade shows, mail campaigns, incoming web inquiries, pre-sales prospect qualification and outbound tele-salesHandling all customer inquiriesEntering orders for all products and all customersCoordinating new dealer setup processConducting regular follow-up activitiesDeveloping strong customer relationships

Milan, Pennsylvania

Assisting potential customers to determine the correct system or components for their applicationStaying current with received sales requestsFollowing up with customers on sent quotes in a timely mannerFielding sales, technical support, and customer service callsMaintaining positive business relationships with customers and vendors

Washington D.C. Metro Area

Analyzing the results of quality management system audits including client-provided root cause analysis, correction, and preventive actions to ensure integration of product specification and quality management system standard requirements in the client’s quality management system.Aiding in the development and implementation of audit assignment automation software (Bizagi platform) as an SME to ensure that user requirements are satisfied.Offering coverage to administrative teams during crises and times of personnel shortfalls so that timely customer service and process continuity are maintained.Making certification recommendations based upon the results of technical audits to determine if clients may mark and sell product claiming conformity to API specification requirements.Supporting the organization’s LMS by performing regular updates to testing material as the relevant standards are updated.Collaborating with a group of fellow audit reviewers to assess negative audit results in order to determine if clients should have their licenses and/or registrations suspended and canceled.Communicating with an international team of technical auditors and a local team of SME’s to address and resolve technical questions and disputes from clients.Assisting in maintaining the organization's ANAB accreditation in accordance with ISO 17021.

Washington, District Of Columbia

Planned, assigned, and coordinated technical audits for manufacturing facilities within the oil and gas sector across the globe in cooperation with an international team of technical auditors.Addressed and routed national and international client emails from a customer-facing organizational email inbox.Supported and assisted audit review associates in planning and assigning special compliance, surprise, and back-to-back audits.

Washington, District Of Columbia

Creator, researcher, technician, and host of the "History's Worst" podcast. History's Worst was a bi-weekly podcast that focused on the worst events in history, from the Bubonic Plague to chemical warfare.

Corning, Ny

• Managed the @gafferdistrict Twitter account, which has more than 2,000 followers• Communicated regularly with over 50 local businesses in order to implement the Show Your Badge and Chocolate Trail sales campaigns• Created and managed a Snapchat account for the organization to use during events• Helped manage the organization's Facebook and Instagram accounts• Communicated regularly with over 50 local businesses in order to implement the Show Your Badge and Chocolate Trail sales campaigns• Assisted in the planning and execution of large regional events such as Taste of Summer, Harvest Music Festival, and Sparkle• Composed numerous press releases and a radio advertisement• Assisted in the editing and population of the new gafferdistrict.com website• Maintained the gafferdistrict.com website by editing and approving incoming information

Corning, Ny

• Communicated regularly with parents and staff regarding the needs and growth progress of the children• Assisted teachers carry out lesson plans, field trips, and meal times regularly

Towanda, Pa

• Prepared educational slide shows using pre-defined materials for employee use• Assisted in the completion of daily quality assurance reports

Bachelor’S Degree, Organizational Communication, 3.5 Gpa

Associate’S Degree, Early Childhood Studies, 3.6 Gpa