Guest Experience Associate
I was responsible for operate telephone switchboard station in order to answer telephone calls. Advising guest on any on forms of communication left for them I was responsible for making sure any guest request or requirements are met aswell as making sure all guest question were answered.I provided all the required information on the hotel rooms and amenities as well as reporting all accidents, injuries, and unsafe work conditions to management and the many departments.I have also helpt load all guest profiles as well as help with credit card cancelations.