Dillon Byrd Email & Phone Number

Raleigh, North Carolina, United States

Triangle, North Carolina, United States

Responsible for pushing sales at store locations by providing quality repair options and upselling accessories. Some of my daily responsibilities included;Strong Customer service and de-escalation skills, Created lasting partnerships with other local businesses and build long term customers, Inventory management experience with ordering parts and keep inventory accurate. Establish strategic relationships with suppliers/vendors for lower part cost, Ensured daily repairs were complete professionally and done in quoted time, Team oriented/Team player, Prepared price drips and worked with social media marketing as well as in person marketing, Interviewed/Hired new employees, completed performance evaluation and Performance improvement Plans PIP, Trained new employees on sales tactics, customer service, repair process and company software, Lead bi weekly manager call to discuss weekly success or ongoing issues that need to be resolved.

Fuquay-Varina, North Carolina, United States

As inventory manager my role was to ensure a smooth operation and efficient management of stock so that repairs can complete on time. Some of these key duties include; Inventory tracking, Order Management, Receiving of purchase orders, Storage and organization, Inventory counts and Vendor management.

Fuquay-Varina, North Carolina, United States

Responsible for overseeing the daily operations of my location, making sure daily tasks are completed in an efficient and timely manner. Mentor new and current employees on customer service protocols and sales tactics to help them achieve successful customer relationships. Resulted in being the highest grossing location in the Triangle region for several years in a row.

Fuquay-Varina, North Carolina, United States

Assisted with daily operation of retail store which consisted of completing repairs on mobile devices (iPhone/iPad/Samsung/Motorola/Pixel) as well as providing customer service by answering questions and providing accurate price quotes. Use of company ticketing software and Google applications to complete daily tasks and helped maintain clean store front.

Lillington, North Carolina, United States

Oversaw operations and staffing for the produce department. Ensured quality and freshness of all produce, suggested changes to inventory and pricing.

Associate Of Science - As, Information Technology Service And Support

Associate Of Science - As, Information Technology