● ability to effortlessly display empathy with customers over the phone ● experience with software troubleshooting abilities ● know how to modify your communication style to meet customer needs and tone ● thrive in a fast-paced environment and handle change well ● understand the value of your individual impact on the team and company's success ● able to simplify and communicate complex ideas to customers ● demonstrate initiative and the ability to multitask and effectively prioritize ● can solve complex problems while exercising good judgment ● you have basic knowledge of tax laws and tax concepts ● active listening skills, skillfully asks probing questions to encourage efficient answers

● Ability to make recommendations to customers about different products/services ● Ability to multi-task ● Ability to work a flexible schedule which includes all hours of the contact center ● Computer skills with the ability to navigate various systems ● Effective time management skills ● Excellent communication skills (verbal and written)

Customer Service