Dillon Crosier, Csa Email & Phone Number

Bloomington, Illinois, United States

• Greeting and assisting customers with their jewelry needs.• Providing product knowledge and recommendations to customers.• Processing transactions and maintaining accurate inventory records.• Building and maintaining relationships with customers to drive repeat business.• Participating in visual merchandising and store maintenance duties.• Participating in continuing education within the jewelry industry.• Help with management decisions driving in more business.

Bloomington, Illinois, United States

• Attracted, retained, and supported career development of retail team members.• Analyzed data to identify trends related to products, services, customers and markets served by the branch.• Conducted regular performance reviews for all employees in the branch.• Developed and fostered relationships with key members and prospects within the community• Coached & mentored retail staff through frontline training to follow policies and procedures, promoted compliance standards and demonstrated sound judgement to minimize the risk of fraud.• Lead successful sales and service initiatives.• Facilitated and supported sales meetings and huddles.• Coordinated and performed retail duties including customer transactions, opening, and servicing deposit accounts, and consumer lending.• Collaborated with Senior Management to align branch efforts and strategic direction of Credit Union.• Resolved escalated customer complaints in a timely manner.• Independently made and communicated sound decisions based on policies, knowledge, and experience.• Ensured branch goals and branch performance were monitored to ensure success.• Increased productivity, including creating a clear organizational structure, providing necessary tools for the team to do their jobs and created repeatable processes to increase efficiency.• Evaluated consumer loans (2nd mortgages, HELOC's, unsecured loans, credit cards, vehicle loans, RV loans, boat loans, etc.)• Maintained delinquent calls on consumer loans who were behind on loan payments.

• Reviewed changes & corrected errors to customer policies• Achieved operational goals ahead of benchmarked dates• Peer Partner/helped with complex questions• Led huddle discussions on: Degrees & Designations, Wellness• Volunteered & selected for temporary workshare assignment in Underwriting Contact Center• Selected for cross training screening Tier 2 complex phone calls for Underwriting Contact Center• Prepared written notification for agent team members on escalated policy changes

Bloomington, Illinois

• Ensured all deposit applications were in good order to activate deposit accounts• Achieved operational goals• Motivated and trained staff appropriately• Team resource/buddy that handled complex questions within/outside of department• Maintained schedule for department - daily assigning employees to different queues• Answered telephone inquiries from business partners• Identified fraud and referred accounts to Bank Fraud Department for investigation• Assisted analysts with special bank projects, including Bank Fraud Department

• Established and obtained all sales and operational goals• Assisted other branches with staffing as needed• Balanced cash drawers and ATM machines• Opened & closed personal, business and savings accounts and CD's, including IRA's• Handled distributions for IRA's, HSA's, and calculated withholdings• Booked & closed all aspects of loan process including HELOC's• Motivated, trained, and rewarded staff appropriately• Audited teller drawers and vault• Ordered money for branches• Assisted with BSA department with possible fraud accounts• Interviewed customers about fraud accounts• Served as back up when branch manager was not available

• Answered all telephone inquiries on products, services, policies and procedures• Verified confidential banking information with customers; making changes as needed• Enrolled and closed customer accounts• Provided technical support with online banking• Trained new employees• Maintained weekly Saturday and CHAT schedules

• Performed all audit procedures for the Hotel and company• Balanced cash drawer• Prepared the front office and arranged next day's business information• Secured front office and property each evening• Maintained customer confidentiality• Greeted, registered, and assigned rooms to guests• Provided shuttle, concierge services, and bartended during happy hour• Maintained cash drawer and customer accounts in a confidential manner• Manager on Duty

Bachelor'S Degree, Management

Associate'S Degree, General Studies

Diploma, Regular Studies

Activities and Societies: Cross country