Dillon Freeman Email & Phone Number

South Dakota, United States

A Knowledge Domain Expert (KDE) requires deep subject matter expertise in a particular area or domain. KDEs are responsible for the health and quality of knowledge in their domain, including the creation, improvement, and use of knowledge articles.They also identify patterns and trends of reuse to identify potential product, process, or policy changes that could eliminate the root cause of the most frequent issues.KDEs are essential for the success of Knowledge Management (KM) initiatives. They help to ensure that knowledge is accurate, up-to-date, and accessible to those who need it. KDEs also play a key role in transferring knowledge from experienced employees to new hires and other team members.

Sioux Falls, South Dakota

Provide high-level network and technical support for SONIFI's GIA/Broadband products and services to both internal and external customers via phone and email. My responsibilities include responding to support inquiries, troubleshooting remotely, maintaining and supporting GIA hardware and software, managing equipment repairs, creating and updating support tickets, and serving as a subject matter expert in network infrastructure. I also mentor and cross-train team members, stay updated with training materials, and ensure a strong attendance record. Confidentiality is a priority in handling sensitive information. Open to taking on additional responsibilities as needed.

United States

The job involves delivering high-quality technical support to both internal and external customers of SONIFI's GIA/Broadband products and services through phone and email. This includes proactively identifying issues, providing solutions, and troubleshooting various aspects like system upgrades, software, hardware, and network infrastructure. Keeping precise customer records in our CRM, compiling data for analysis, and maintaining a commitment to continuous learning are essential. The role requires consistent attendance in a 24x7 call center and handling confidential information while adhering to call quality standards.

Sioux Falls, South Dakota, United States

Scan, load, and ensure packages are loaded into specific trailer destinations. Ensure packages are loaded, and stacked safely, including moving packages and containers in excess of 150 pounds.

Mitchell, Sd

Unloading General Merchandise Truck, Stocking, Zoning, top-stocking, and helping customers.

Pierre, South Dakota

This internship includes working the help desk, troubleshooting everyday issues at the users workstation. As well as a multitude of projects differentiating over the course of the summer such as windows 10 upgrades, criminal justice directory, and active directory updates.

Groton, South Dakota