Dillon Govender Email and Phone Number
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Dillon Govender personal email
As an experienced IT Engineer, I am passionate about working with innovative technology solutions and helping businesses achieve their goals through seamless integration and maintenance of IT systems.I have a proven track record of managing IT projects from conception to completion for both local and international network and communication projects. Involved with implementing network infrastructure, troubleshooting technical issues, contributing to the design of the project, and ensuring optimal performance of IT systems. I consistently thrive on delivering high-quality work on-time and within budget.I excel in collaborating with cross-functional teams, working closely with stakeholders to understand their unique needs and requirements, and implementing customized IT solutions that meet their goals. With strong problem-solving and critical thinking skills, I am able to identify and resolve issues quickly and efficiently, minimizing downtime and maximizing productivity.With over 15 years of experience in IT, My technical skills include proficiency in Network and Communication Administration, Azure Cloud Computing, and Microsoft Teams. I am well-versed in a range of Technologies and am always eager to stay up-to-date with the latest trends and innovations in the field.Additionally, I have a deep commitment to providing exceptional customer service, with a focus on building long-term relationships with clients based on trust, transparency, and open communication.Project Achieved to Date:- Migration of Cisco Jabber to Microsoft Teams. Configured the entire Teams Tenant for Voice Direct Routing and in process of migrating around 9000+ Users to Teams.- Designed and Deployed a Microsoft Teams Migration Tool Using Powershell- SBCaaS (Migrate International Offices where number porting is not available)- Complete build of new Branch Offices around South Africa and Mauritius This includes a rollout of the following:
Investec
View- Website:
- investec.com
- Employees:
- 6902
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Senior Information Technology SpecialistInvestec Aug 2018 - PresentRemoteI am currently spearheading a pivotal project that entails the global porting of telephone numbers to a premier Global SIP Provider. This initiative encompasses the worldwide migration of users from Cisco Jabber to Microsoft Teams, utilising Direct Routing protocols. In the pursuit of technical excellence, I have developed a bespoke Microsoft Teams Migration Tool using PowerShell, enhancing the efficiency and accuracy of the migration process. My involvement extends to SBCaaS (Session Border Controller as a Service) for regions where number porting is not available, ensuring seamless communication capabilities across all sites.My role demands the creation of Standard Operating Procedures (SOPs) to elucidate complex technologies and processes, thereby streamlining team operations. I am entrusted with the design, implementation, scoping, and documentation of projects, culminating in the meticulous handover and training of relevant teams.Collaborative engagement with various vendors is a critical aspect of my position, where I address escalated network and voice issues. I am adept at performing device installations, upgrades, and migrations across a multitude of platforms, showcasing my versatility and technical acumen.My commitment to professional development is evidenced by my recent certifications in Microsoft Teams Associate (MS700), Microsoft Azure Fundamentals (AZ900), and Microsoft 365 Fundamentals (MS900). I am diligently preparing for the Microsoft Voice Expert (MS720) exam to further solidify my expertise.In parallel with my professional pursuits, I am advancing my academic qualifications by studying for a BSc Degree in IT through Richfield, demonstrating my dedication to lifelong learning and staying at the forefront of technological innovation.
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Senior Network Operations EngineerInvestec Group Dec 2013 - Jul 2018SandtonAs a Senior Technical Support Engineer at Investec, I specialise in third-line support for the Cisco Voice Platform, leveraging my expertise in Cisco Voice and Data technologies, Citrix Netscaler, NICE recording systems, along with foundational skills in Avaya and BT solutions, complemented by proficiency in various monitoring applications.Key Responsibilities:- Delivering robust second-level network support across all branches, addressing a wide range of technological needs.- Engaging with business stakeholders in strategic meetings to identify and craft tailored solutions that align with their objectives.- Collaborating with the Architecture team to execute projects that are driven by business requirements.- Maintaining strict adherence to Service Level Agreements (SLAs) with clients, ensuring prompt and effective resolution of queries.- Managing change control processes, securing Change Advisory Board (CAB) approvals, and implementing changes on a scheduled basis.- Conducting routine assessments of Voice and Data platforms to guarantee network stability and reliability.- Excelling in a multitasking environment; proficiently handling ticketing systems, supporting the cabling team with configurations, and prioritizing VIP or escalated issues.- Keeping technical documentation and network schematics meticulously updated.- Fostering a collaborative team atmosphere by sharing knowledge and providing backup support.- Upholding the security, integrity, and stability of all supported technologies.- Establishing and maintaining productive relationships with vendors and third-party support teams to expedite issue resolution.My commitment to excellence and continuous improvement underpins my approach to ensuring the highest levels of service delivery and operational efficiency until issues are resolved promptly.
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Network AdministratorStrate Mar 2010 - Nov 2013Illovo SandownMajor Roles Referenced Below: LAN / Cisco Voice and Data / Wireless / Data Centre• Provide day-to-day support to users on the above Major Roles including taking calls, logging them and going to the user to resolve the problems.• Implementation and daily maintenance of Production and DR on the above Major Roles• Ensure adequate support of the above Major Roles for internal Strate clients and Vendors• Ensure the above Major Roles in Production and DR are tested and implemented successfully.• Implement the above Major Roles Best Practices and abide by Change Control Process times.• Ensure the above Major Roles documentation is maintained and kept up to date at all times.• Develop project plans and create detailed network schematics for the above Major Roles to deliver and implement network infrastructure and services in the time required using MS Project; MS Visio etc.• Able to work on multiple assignments and respond to changing priorities effectively.• Inventory management, performance monitoring & reporting of network devices.• Ensures that all above Major Roles Server systems are maintained and managed in order to provide maximum system benefits, effective system security and reliability.• Suggest policies for appropriate use and management of the above Major Roles Server systems;• Install new and upgrade versions and utilities for the above Major Roles software;• Maintain and update NICE recording system for all Internal recordings for PABX -
Network AdministratorHuge Telecom Jan 2008 - Feb 2010Roles and Responsibilities:• Providing Technical Support to Special Projects Manager• Technical Control, Pro – Active Analysis, Trouble Shooting of the company’s Routing Services. Liaising with Service Providers and Hardware Vendors, Daily Monitoring, analyzing and drawing graphs of GSM and data traffic through advanced equipment.More Duties and Responsibilities• Controlling airtime build-up and churning minutes of Sim Cards• Attending to field alerts, system failures and site requests• Overall accountability for optimizing the present solutions of LCR Equipment• Extract detailed data from the various hardware components to provide regular and up to date status reports, which highlights the routing services successes and weaknesses• Responsible for uploading data into Internal System, Assist manager in providing a team of administrative people with tasks to make processes more efficient.• Analyzing sites remotely, finding solutions for Installation Of Sim Cards i.e. Airtime control• Currently working in the Operations and Commercial Department of the Company
Dillon Govender Skills
Frequently Asked Questions about Dillon Govender
What company does Dillon Govender work for?
Dillon Govender works for Investec
What is Dillon Govender's role at the current company?
Dillon Govender's current role is Senior IT Engineer at Investec.
What is Dillon Govender's email address?
Dillon Govender's email address is di****@****tec.com
What schools did Dillon Govender attend?
Dillon Govender attended Richfield, Richfield, Durban University Of Technology, Torque It, Microsoft Learning, Enghouse.
What are some of Dillon Govender's interests?
Dillon Govender has interest in Education.
What skills is Dillon Govender known for?
Dillon Govender has skills like Cisco Technologies, Network Administration, Ccna, Networking, Ccnp, Citrix, Avaya Technologies, Active Directory, Disaster Recovery, Troubleshooting, Vmware, Cisco Certified.
Who are Dillon Govender's colleagues?
Dillon Govender's colleagues are Jakes Potgieter, Sibusiso Nodwengu, Neli Petrova, Lisa Yu, Jason Presence, Wouter Van Der Berg, Shivani Goolab.
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Dillon Govender
Business Development - Public Sector At Weg Group AfricaJohannesburg Metropolitan Area1zestweg.com -
2gmail.com, birthmark.co.za -
Dillon Govender
Durban
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