Assists end users in resolving hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functionsGather/Capture client and problem informationAssist in the creation/maintenance of documentationMake use of technical skills, knowledge database and other ITRC resources to resolve problems and escalate problems appropriatelyProvide operational support and maximum uptime for plant related WINTEL & LINUX client Desktops, Handheld, Laptops, Process PC's, NetPC's, and Servers (File/Print, Process, SQL, WTS) including associated OS(NT, W2K, XP, VISTA. WIN7) and software, Laserjet and Label (Zebra, Datamax, Other) printers, tethered network Switches, Routers, Firewalls, Phone systems and untethered Wireless access points and Intermec, Motorola, Symbol, LXE RF devices

Designed, developed, implemented and manage security camera system using Milestone Video Management software and Axis camerasMonitor network traffic and daily security logs to ensure company is safe from viruses, malware, ransomware, adware and other cyber security attacksManagement of lifecycle of servers, computers and network equipmentManagement of budget for IT departmentDesigned, developed and implemented a new network design including networking technologies such as VLANs, virtual switching, VPN and static routingDesign, develop, implement and manage servers and server technology including Windows Server OS, Microsoft SQL 2008, 2012, 2014, Windows FTP, DHCP, DNS, Group Policy, Active Directory and Print ManagementImplemented Fortinet security infrastructure including FortiGate Firewall, FortiClient Endpoint Protection, FortiAnalyzer logging and reporting server, and FortiAuthenticator 2-Factor Authentication system.Manage and maintain the Fortinet security infrastructure, including but not limited to anaylzing security logs on a weekly basis, ensuring updates and A/V signatures and definitions are updating on a timely manner, and monitoring network traffic.Manage users via Active Directory and Microsoft Exchange - including setting up and disabling users in a timely mannerDeveloped and Implemented new efficient product labeling standards and systemsManage and test data backupsEnsure SCADA systems, servers and production machinery talk in the necessary manner to ensure efficient productionWork with managed service partner to manage, maintain, and service Microsoft Dynamics and Sharepoint systems.Review IT policies and make necessary changes as needed, review IT requirements called for by customer or government entitiesEnsure Tech Ord meets Sarbanes-Oxley and ISO standardsEnsure Tech Ord meets government standards set forth by Homeland Security, Defense Contract Management Agency and others

Servicing Laptops and Desktop PC'sInstall HP PrintersInstall SonicWall FirewallsInstall HP Switches and WirelessInstall Ruckus WirelessManage Kaspersky AntivirusRun network cableInstall network racks and patch panelsInstall new client computersSetup and Manage client backupsSetup new servers with DC, DHCP, DNS, and other featuresKeep customer networks documented and up to dateHelped implement new standards for prep work of new computer installsKeep customers informed

Setup new laptops and DesktopsRepair student and teacher computersManage servers and backupsInstall Windows updates via WSUSSetup Daktronics software on laptops for sporting eventsImplemented a new install of Xerox copiers and printers throughout school district

Service and Repair student and teacher computersHelp students connect to the wireless networkPull network cable for any remodelingAssist in any other duties necessary.