Dillon Hendricks Email & Phone Number

Cape Town, Western Cape, South Africa

• Communicate with Customers and Employees○ Communicating directly with customers who haveissues with the organization or company.○ Handling customers who wish to cancel contractsfor a variety of reasons.
• Gather Data Related to Complaints○ Gather information related to customer or employeecomplaints.○ Devising solutions and supports ongoingorganizational improvement efforts.○ Ask a series of questions related to the.
• Propose Solutions○ Offers for lower prices or other incentives such asfree shipping or account credits.○ Consider departmental and organizational needswhile working toward a resolution.
• Negotiate with Customers○ Negotiate directly with customers to ensure theirloyalty.○ Present an alternative offer to the customer toattempt to find a mutually beneficial solution.○ Balance the organization’s desire to.
• Provide Reports to Supervisors○ Frequently need to provide reports to supervisors tohighlight activities.○ Detailed information related to customer oremployee interactions, an outline of steps taken toarrive at a.
• Sales○ Loans, Visa Credit Card & Store Card