Dillon Issa Email & Phone Number

San Diego, California, United States

• Directed a cross-functional team of 15 to develop a centralized customer service ticketing app across Navy-wide enterprise, impacting 10,000+ users worldwide and reducing ticket resolution time by 3 days on average.• Coordinated projects to better align with engineering and design teams bandwidth by optimizing task allocation and sprint planning, reducing development and delivery time of key product features by 13%.• Presented findings and strategic recommendations to senior stakeholders, leading to the prioritization of high-impact features that boosted team productivity by 12% and accelerated project timelines.• Spearheaded a 27% increase in user engagement through creating new requirement gathering initiatives to better identify and understand user pain points, redefining customer satisfaction and product alignment.

San Diego, California, United States

• Applied exploratory data analysis techniques in SQL to discern and assess organizational demands, collecting and consolidating data from various enterprise applications.• Designed user interfaces for data gathering dashboards, significantly enhancing user experience, which improved the data collection process and improved overall efficiency by 15%.• Authored a comprehensive guide enhancing the Knowledge Management team’s proficiency in SQL and R, fostering improved tool development and automation.

San Diego, California, United States

• Implemented A/B testing methodologies to validate behavioral research hypotheses, providing insights that influenced feature iterations and improved research depth by 9%, directly applicable to user-focused product testing.• Led cross-functional collaboration between research and development teams, optimizing data workflows through ETL integration, improving research accuracy by 15%, and driving more efficient product development cycles.• Authored strategic process improvements for knowledge management systems, streamlining tool development and automation, resulting in a 10% reduction in manual processes and increased team efficiency.Relevant Software used: ZTree/Zleaf, Qualtrics, Rady SONA Portal

Santa Clarita, California, United States

• Increased number of customers by 26% in 1 year by designing a COVID-19 small business loan outreach service.• Accelerated productivity by 7% in 6 months by segmenting projects to better match employee skill sets.• Reduced time computing data by an average of 2 days by creating an Excel model that automatically analyzed cash flows

Bachelor Of Arts - Ba, Economics

Minor, Business Administration And Management, General

Associate Of Arts - Aa, Economics

Associate Of Science - As, Business Administration And Management, General