Dillon Johnson Email & Phone Number

Provide technical support to end-users, resolving hardware and software issues promptly.Assist in setting up, configuring, and maintaining computer systems, software applications, and peripherals.Participate in IT projects, including researching solutions, testing new technologies, and implementing changes.Document IT processes, procedures, and system configurations to ensure knowledge transfer and continuity.Adhere to company policies and procedures related to information security, data privacy, and IT governance.Communicate effectively with technical and non-technical stakeholders, providing updates and status reports as needed.

Alpharetta, Georgia, United States

Provide tier 1 customer service assistance in the Enrollment & Registration Services Center & Live Chat Platform. Service areas to include: registration, enrollment, and academic records.Provide excellent customer service within a high-volume environment which includes in-person support, Live Chat, triage to various departments, creating Salesforce tickets, and monitoring customer service flow of traffic in our Qnomy queuing system.Maintaining front office coverage by answering phones, greeting the public, answering basic questions, and directing students and visitors to various campus departments.Providing excellent service to customers (students, faculty, staff, and community members) who visit the Enrollment and Registration Services Center and Registration Lab.

United States

Elevated customer loyalty by using strong communication and problem-solving abilities to resolve customer issues. Recommended products based on a solid understanding of individual customer needs and preferences.Maintained supply levels in counter and customer areas to meet typical demands of $4,000 days

Bachelor Of Science - Bs, Computer And Information Systems, Sophmore

Education record