Dillon Kirkpatrick Email & Phone Number

Tempe, Arizona

At Instacart my main responsibilities include maintaining and improving quality results by adhering to standards and guidelines. Starting with taking inbound calls, verifying customer and shopper information and orders. Informing clients of various policies and guidelines provided through an internal knowledge base, de-escalating upset inquiries, and providing assistance with technical issues. Also effectively providing updates on new product descriptions and campaigns, answering company related questions, and escalating reports for various situations in specified instances.

Phoenix, Arizona Area

I became invested in the world of stocks at a young age, I was taking care of my grandmother and during this time I decided to take a chance and begin investing. Common duties of stock market trading include communicating with stock brokers, placing buy and sell orders, trading stocks on electronic networks and completing the required paperwork.

As a CAA 1, my responsibilities included greeting customers promptly, to establish reason for calling, while being emphatic towards customer issues and complaints. Traits acquired include multi-tasking, problem-solving capabilities, and good listening skills while having an outgoing energetic attitude. I had assisted with technological issues via phone, placement of orders, and refunds or exchanges. Including billing inquires, break downs, and collections. While maintaining communication primarily via email with management.

5020 E Main St Mesa Az 85205

Skills that I had obtained included accepting criticism and dealing calmly and effectively in high stress situations. Establishing the principles for providing quality customer care face to face and personal services to exceed customer needs, while meeting quality standards for services, and evaluation of customer satisfaction.

411 N Val Vista Dr Mesa Az 85213

Working for McDonald's it was important to maintained high standards of customer service during high-volume, fast-paced operations while communicating clearly and positively with coworkers and management. I handled currency and credit transactions quickly and accurately resolving complaints promptly and professionally.