Dillon Klockars Email & Phone Number

Burlington, Mass

Burlington Massachusetts

• Senior Service Desk Technician Tier III provides technical support to colleagues in multiple locations.
• Comfortable working with colleagues by Dell KACE User Portal, email, voice, and/or remotely connected to machine to identify, research, and resolve a variety of technical problems and requests.
• Ability to resolve almost all issues without escalation to other staff but can discern when to ask advice and/or to escalate.
• Documents, tracks, and monitors each issue to ensure timely resolution.
• Applies commonly-used concepts, practices, procedures, existing documentation, and pre-established guidelines to perform the functions of the job.
• Very familiar with a variety of the field's concepts, practices, and procedures.

Burlington, Mass

Provides technical support to colleagues in 26 locations by User Portal, email, voice, and/or remotely connected to machine to identify, research, and resolve a variety of technical problems and requests.Resolve most issues without escalation to other staff but can discern when to ask advice and/or to escalate. Documents, tracks, and monitors each issue to.

Andover

• Auditing and testing of PC Components.
• Works closely with IT to provide solutions and plans between technical and non technical staff.
• Laptop\​PC building, installation, deployment. Follow up and maintenance.
• Installation and troubleshooting of numerous software applications and hardware.
• Managed and handled company sensitive data.
• Basic usage of Active Directory.