Dillon Lyalls Email & Phone Number

Charleston, South Carolina

Perform project management, cross divisional project coordination, management reporting and presentations, business process assessments and documentation, customer service, and measurement and metric analysis for Department Level program, which supports more than twenty thousand personnel.Understand customers business processes and practices and serve as a Subject Matter expert (SME) on travel charge card related capabilities and new industry charge card capabilities. Serve as the SME for Travel Card business and operations, domestically and overseas.Perform analysis of complex business and operational processes both domestically and overseas, and for internal/external agencies. Identify and implement program improvements while complying with required government mandates. Formulate and implement solutions to improve business efficiencies, accuracy, and compliance of travel card processes. Effectively document and communicate results.Review and prepare documents and presentations for various audiences and Senior Level Managers, both domestically and overseas.Provide project monitoring, risk assessment and decision support analysis to DoS management.Responsible for providing user support as needed, identifying training requirements, conducting training, and reviewing/preparing documentation.Gather requirements for enhancements to various software tools and draft design and development documents to assist development efforts. Track and report on enhancement requests and development status to provide visibility to Senior Management.Create and execute ad-hoc reports upon Managements request and analyze and compile results in presentable format.Create work process instructions and reference documents in compliance with ISO 9001 requirements.

Charleston, South Carolina Area

Worked in the Travel Card Program Office (TCP) to support Centrally Billed and Individually Billed travel charge card accounts for the Department of State’s NEA and SCA regions as well as Domestic bureaus.Provided exceptional customer service to customer inquiries via incoming emails and phone calls.Tracked and updated customer inquiries in support of the ISO 9001 key performance metrics.Provided guidance on federal travel charge card regulations and directives to Department of State employees.Conducted analyses on TCP operational processes and provided recommendations for improvements to business processes in support of The Government Charge Card Abuse Prevention Act of 2012 and OMB Circular A-123, Appendix B requirements.Managed several projects to support the Department’s transition to the GSA SmartPay 3 contract, which included data cleanup, file testing, and creating and maintaining reports.Led major documentation effort related to a Program-wide project.Administrator of two complex Microsoft Access databases which run monthly.Identified business process improvements and regularly identified and resolved database issues.

Charleston, South Carolina Area

Worked in agile scrum teams to deliver new or enhanced functionality to customers in two week intervals.Tested software enhancements and defects for proper functionality and 508 compliance.Created and executed automated regression scripts across various areas of the VBMS Web Application.Created and maintained testing artifacts using IBM Rational Tools.

Charleston, South Carolina, United States

Supported the day-to-day operations of the overseas Regional Financial Management System (RFMS).Interacted with RFMS users on a daily basis to analyze issues arising from operations and propose and test solutions.Worked independently on assigned issues.Wrote detailed business memos to convey findings and recommend solutions to the client.Developed knowledge of Federal Accounting, SQL, Momentum, and DoS business processes.

Lebanon, Virginia, United States

Identified and documented new issues in governmental accounting software.Verified baseline and client reported issues in current and prior software versions.Tested software fixes to ensure that the original and any related scenarios were working properly.Successfully executed a variety of regression test scripts across assigned subsystems to ensure each test scenario passed prior to software releases.Tested the transaction lifecycle for General Ledger and Annual Close functionality to ensure the product could support multiple configurations for different client business processes.Specifically for Cost Allocation performance enhancements, organized and tested system performance working closely with a technical counterpart to use automated data set up to test with the appropriate volume.

Managed up to $3,000 in cash and credit sales daily. This involved daily reconciliations and analysis of the team's sales figures.Worked with team members to identify ways to maximize sales and achieve monthly quotas.Counted, organized, and replenished inventory. Conducted attentive customer service. Processed and handled confidential information.Solved technical problems on mobile devices for several customers daily and conducted demonstrations on the technical capabilities of various phones.Became the store's technical lead, teaching new employees how to use the company's billing system in addition to analyzing new phones from manufacturers to determine whether phones were installed with the correct software version and updating software as necessary.