-Assist customers and agency partners through phone and email correspondence to maintain good relationships and increase overall satisfaction-Perform administrative duties for the Vice President/Director of Marketing-Plan, implement, and monitor the company's social media strategy in order to expand brand awareness, improve marketing efforts, and increase sales-Use web traffic metrics to measure the effectiveness of social media and digital marketing campaigns and update databases/spreadsheets accordingly-Perform market analysis and research on competition to monitor industry trends and statistics-Implement new SEO strategies in order to increase traffic to website -Assist in planning and organizing marketing events for employees and agents-Publicize events and product launches through various marketing channels to ensure successful turnouts -Work closely with design team to create promotional materials to be distributed publicly

-Requested and recorded customer orders using POS system and computed bills using cash registers-Communicated with customers regarding orders, comments, and complaints to increase overall customer satisfaction-Sanitized and organized eating, service, and kitchen areas in order to maintain the highest level of cleanliness -Monitored stock of supplies or food items and restocked as necessary to maintain inventory-Performed leadership activities such as supervising and training employees