Dillon Patel Email & Phone Number

Austin, Texas, United States

o Operationalize full Business Intelligence solution and steered advanced analytics to identify opportunities and strengths to meet the “Next-Gen Vision” of the business reporting platformo Mentor, facilitate, train, and coach Junior Developers on their work assignments and their personal/technical growtho Identify business report use cases and develop solutions in driving impact through data science, communicate results, and inform practice group through reports and presentationso Collaborate with enterprise data warehouse, data governance, and business teams on data quality issues, as well as architecture or structure of data repositorieso Develop and maintain a framework for reporting product and provide technical leadership in all phases of BI projects: from discovery and planning through implementation and deliveryo Assist in developing and communicating presentations to the leadership team, in an understandable and actionable way, tailored to the audience

Austin, Texas Area

o Responsible for Field, Partner and Integrated Account-based Marketing ‘Sales Plays’ pipeline generation using Lead Scoring, Predictive and Statistical modelingo Focused on persona based lead generation for global campaigns to optimize campaign objectives and revenue conversion goals and help move leads through the funnel efficiently utilizing marketing automation technologieso Leverage Predictive & Intent data to build Account-Based Targeted Marketing programs in collaboration across global integrated marketing, field marketing, product marketing and sales to target and segment markets and prospectso Gather and analyze data to measure and track the performance of marketing programs against established goals and targeted ROI, and identify cause-effect relationships between marketing actions and financial outcomes to increase profitability

Austin, Texas

o Critically evaluate information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding and distinguish user requests from the underlying true needso Collaborate and identify technical approach, create design documents and specifications to meet business requirementso Analyze and Improve existing business processes & systems, reporting & analytics, and activity diagrams o Work on application and process enhancements, setup activities and customize as per functional needs of the organizationo Design and Develop several Tableau visualization for Business Dashboards, Monthly Reports, Lead Management Reports, Matrix Reports, and setup report folders to authenticate users based on their profileso Document Business Critical Processes and depict them using Visio Functional Process Flowcharts

Austin, Texas Area

o Provide technical expertise in identifying, evaluating and developing systems and procedures that are cost effectiveo Integrate the Web Services for extracting the data from external systems to display in the pages of Salesforce.como Day to day oversight of World Wide Customer Experience incidents to include monitoring/tracking and incident resolutiono Work on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboardso Provide help with Salesforce.com administrative tasks like point and click and declaration actions like creating Objects, field, Users, Roles, Profiles; writing validation rules, formula fields, workflow rules, approval process based on requirementso Create Visualforce tabs for custom reports, developed Workflow rules, Approval Processes and developed related actions like, Tasks, Email alerts and Field updateso Troubleshoot application and fix Apex Classes to extend Salesforce functionality on Visualforce pageso Maintain various web pages in Visualforce for customers to select a variety of services offered by the org and integrate them with the team policy

Austin, Tx

o Work closely with development team and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objectso Customize application business logic like Formula fields, Validation rules, Workflow rules, Approval process, Record Type, Dependent Pick lists, List viewso Handled all VATAS Internal Site development and customization of enterprise applications with Microsoft SharePoint and Office 365 with SharePoint onlineo Work on various standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboardso Respond to routine inquiries pertaining to the use and operation of the VA Human Resource Information System and proper procedural methods per VA policy and guidance

Austin, Texas Area

o In charge of the overall responsibility for financial, marketing, human resource, payroll, operations, service, information systems, recruiting, on-boarding, book keeping, performance, conduct and behavior managemento Boosted sales 15% year after year through launch of new offerings & expansion into markets while sustaining existing cost levelso Implemented policies & procedures related to the employees and management in compliance with local, state and federal lawso Involved in daily planning, organizing, staffing, leading, directing, controlling, monitoring and employee motivation

Austin, Texas Area

o Translate business requirements and task analysis into specific software specifications by working with the client, operations and technical staff in the development of business and system requirementso Provide Hardware/Software support to various Apple Online Sales, Service department and supporting organizationso Manage datacenter ensuring maximum availability for all environments by leveraging VMware and Remote Management toolso Administer preventive maintenance activities, including problem management, backup policies, and patch managemento Create and maintain a disaster recovery plan for the End User and Data Center Operations teamo Work on various reports such as summary reports, matrix reports, pie charts, dashboards and setup report folders to authenticate users based on their profileso Initiate quarterly purchase budget and ordered new equipment for Apple Online Sales departments as needed

Austin, Texas Area

o Single point of contact for all the Site IT and communications issues with 400+ userso Responsible for various system projects, including but not limited to new system implementations, current system enhancements, internal and external application upgrades, and investment application developmento Provided technical support for applications that are actualized including the identification and evaluation of system and related production problemso Worked with Telecom vendor to maintain and upgrade communications infrastructure between office sites Network Plan and non-disruptively phase in new technologies throughout organizationo Assisted in automation, daily maintenance tasks, monitoring servers and other computer equipment o Acted as liaison between IT staff and other departmentso Oversaw evaluation of near and long term needs and establish priorities to identify resources for the team

Austin, Texas Area

o Manage day-to-day project activities, site launch assignments, issues, risks, quality, budget and team for a diverse project teamo Perform analysis of business/user requirements, design the solution by customizing various standard objectso Develop various Custom Objects, Tabs, Relationship data model, validation rules, Components and Visualforce Pageso Standardize various reports such as summary reports, matrix reports, charts, dashboards and setup report folders to authenticate users based on their profileso Create test scenarios on different environment, create packages and move it between Sandboxes and Production environments to place final implementationso Applied Six Sigma principles to enhance workforce management, quality control, and process improvement activities, enabling fixed expense and operating expense reductiono Centralized performance monitoring, reporting, and data analytics from ACDs, CRMs, IVRs, and financial reporting platform to create agent and executive dashboardso Worked directly with the business users to help define and document functional specificationso Contributed in defining features and interface requirements for developing technical specification documents