• Act as client liaison for assigned financial institution relationships by partnering with key stake holders at the institution and supporting business areas to implement partnership with Fiserv and empower them to offer merchant service and cash advance services.• To assure that deadlines are met I would help Prioritize a flow with the implementation through Microsoft Teams meetings and recap emails.• Develop strong working relationships with our client’s sales, finance, application development and client delivery organizations to ensure successful implementation of partner launches.• Help maintain procedures and process flow. • Leading internal All hands sales and discovery calls• Facilitate training for Web Portals and Reporting Tools

• Assisting newly boarded clients understand and verify the billing aspects of their account.• Scheduling training for their credit card machines.• Keying accounts updates through a ticketing system. • Aiding the sales reps with newly boarded clients within six months with Additional Location Paperwork and Purchase/Lease Agreements.• Statement Reviews with accounts within six months of being boarded

• Assisting the Sales team with newly boarded clients with updating their Software or Payment Gateways to their new processor• Updating account information (example business name, address, point of sale equipment on file)• Trainings with clients on how they can use their Payment Gateways to process cards• Guiding Payment gateway clients on where they can setup quick pay on their website or through API information with their web developers.• Working with the software developers with making sure that they have their system setup correctly with Fiserv specifications through the vendor approved resource list.

• Provided computer technical support and problem resolution to our clients through diagnostic testing, technical manuals, and working with software developers• Installed and performed minor repairs to hardware, software, and peripheral equipment, following design and installation specifications.• Used command functionality, observed system functionality to confirm correct operations, and detect errors to resolve programming issues.• Answered users’ inquiries regarding computer software and hardware operation. • Provided essential networking assistance to our internal and external clients.• Performed essential Microsoft SQL database functions as needed to assist the Customer • Assisted with the training of agents for various products within the department.• Managed various assigned tasks and projects while maintaining customer-related support issues.• Trained in multiple payment gateways

• Assisted Sales with keying errors with newly signed clients within the nine days they are boarded and building a relationship with the new client.• Reviewed client rates and fees to ensure accuracy.• Assisted the boarding process for the merchants that are using First Data Terminals, Clovers, and Payeezy Gateway• Conducted Complimentary Statement Reviews• Corrected rate and fees and worked with our back off support team. • Would facilitate a warm handoff to their Relationship Manager.• Assisted new hires through the training process with system configurations, system knowledge, and follow up training.• Performed Side by side coaching’s with new hires throughout the training process.

• Verify the accuracy of the secure transport network Utilized for transaction processing’s file compared to the data listed in the POS• Provision and deactivate secure transport network accounts for all First Data (Fiserv) platforms• Verify database errors from the terminal to the secure transport network to the host.• Reviewed connection logs between the client and Fiserv through secure transport network• Configured secure transport network terminals and setup dial and IP connections

Was laid off from my contract with GDC

• New system deployments and configurations • Troubleshooting, repair and preparing backups of current systems• Software transfer through ServiceNow for new deployed laptops• Data backed up from their original system and transferred through windows easy transfer• Mainframe updates for passwords and unlocking users• System Imaging through GIMAGEX

• Provided computer technical support and problem resolution to our clients through diagnostic testing, technical manuals, and working with software programmers• Installed and performed minor repairs to hardware, software, and peripheral equipment, following design and installation specifications.• Used command functionality, observed system functionality to confirm correct operations, and detect errors to resolve programming issues.• Answered users’ inquiries regarding computer software and hardware operation. • Provided essential networking assistance to our internal and external clients.• Performed essential SQL database functions as needed to assist in problem resolution. • Assisted with the training of agents for various products within the department.• Managed various assigned tasks and projects while maintaining customer-related support issues.• Support and installation of Restaurant Solutions Software• Trained in Virtualpay and Cybersource Gateways• Cross Training in multiple departments as need presented itself within the organization

• Evaluated Cardholder Disputes an advised the merchants and ISOs on how they can respond to chargebacks, retrievals, pre-arbitration, and Arbitration

• Assisting customers’ with placing orders and taking their food out to them when it is prepared• Inventory Management of food and miscellaneous products• Food and Kitchen Preparation