Project Management and Precision: Managed tile and flooring installations with attention to meticulous detail, coordinating custom projects and adapting to new techniques. Demonstrated strong organizational skills and efficiency in handling multiple tasks.Client Interaction and Communication: Engaged with clients to address their needs and provide recommendations. Maintained professionalism and clear communication, translating to effective customer service and problem-solving skills.

Exceptional Customer Service: Delivered high-quality service to vendors and customers, addressing inquiries and resolving issues efficiently during deliveries.Accurate Documentation: Completed necessary paperwork for item retrieval, including specifying locations and quantities, ensuring precise record-keeping and order accuracy.Efficient Materials Management: Coordinated stock rotation, processed new orders, and inspected shipments, demonstrating strong organizational skills and attention to detail.Inventory Control: Monitored and maintained inventory levels using a tag system, ensuring accurate stock management and preventing discrepancies.

Leadership and Supervision: Managed and supervised a team of over 50 ClickList employees during the COVID-19 pandemic, demonstrating strong leadership and adaptability in a challenging environment.Data Analysis and Efficiency: Analyzed daily operational data to ensure timely order preparation, and effectively compared labor hours to labor needs, optimizing resource allocation and operational efficiency.Performance Management: Provided regular feedback on team members’ performance and conducted annual performance reviews, contributing to team development and overall performance improvement.Customer Service Excellence: Proven ability to handle high call volumes and maintain professionalism in a fast-paced environment, dedicated to providing top-tier customer service.